ROLES AND RESPONSIBILITIES

Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional serviceConnect with in-store clients and develop / retain a following of repeat clients to drive salesAssist in developing and implementing strategies to drive sales and key performance indicatorsAssist in recruiting and training a team of support managers and client experience focused associatesTrain and coach team to meet and / or adhere to client service standards and company policies and proceduresCreate and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat businessImplement product and visual merchandising directives and techniques to maximize space and drive salesManage inventory control procedures including product receipt, transfers and returnsManage and maintain store cleanliness and organization, including front of house and stock spaceFoster a work environment focused on teamwork and productivity

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Proficient in Microsoft ApplicationsProficient in point-of-sale (POS) systemsProficient in back-office operations managementProficient in visual merchandisingAbility to recruit, train, manage and develop a teamAbility to work effectively and collaboratively with cross-functional teams and stakeholdersAbility to make decisions independently, or escalate when applicableAbility to work non-traditional hours; weekends, evenings and holidaysStrong written and verbal communication skills

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Business or related field preferredMinimum 3 years’ experience in a client service-related capacityMinimum 2 years’ experience in retail store management

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / storeWalk, sit, stand, bend, reach and move continually during working hours

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.