Assistant Store Manager

Position Objective: To assist customers in their shopping experience by leading all store departments in a way that not only promotes growth for the company, but also results in a team that delivers the product and service Cosentino customers have come to expect.
Reporting Structure: This position formally reports to the Store Director.

Status: This is an exempt position.

Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A valid driver’s license is required for deliveries.
* A food handling permit must be obtained within the first 14 days of employment.
* A liquor license is required prior to the first day of work (If applicable).
* A minimum (2) years of management experience in a food service, retail, and/or grocery store setting is required.
* Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.

Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Provide overall supervision of the activities of all departments in a manner that is operationally effective, but is also motivating and respectful.
* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
* Provide effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
* Address employee relations issues and, if needed, effectively work with the Human Resource team to resolve issues.
* Conduct effective interviews to hire the highest quality candidates for any department in the store.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve the District Manager or a member of the corporate team.
* Know and implement the Cosentino Customer Service Standards.
* Able to manage labor costs in a way that successfully balances the customer’s need for service with the company’s need to closely monitor expenditures.
* Monitor overall quality of each department.
* Meet or exceed productivity standards to produce desired team and individual results.
* Promote new items and weekly specials through merchandising and creative displays.
* Able to operate, clean and maintain all equipment safely and competently.
* Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Demonstrates an understanding of each department’s policies, practices, and procedures.
* Clearly communicate to team members the goals that have been set for the department, then implement plans to reach the set goals.
* Maintain open communication with the Store Director regarding any issues, concerns or incidents in the store.
* Oversee the deliverance of orientation programs and departmental training programs, as well as identifying additional development opportunities for store employees.
* Active in community relations and promotes a charitable image through proper allowance of monthly donation funds.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 20 lbs.
* Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Repeatedly lifting and carrying up to 50 lbs.
* Bending and squatting, at times all the way to floor level.
* Able to work in colder conditions of the grocery coolers and freezers.
Non-Essential Abilities
* Climbing a ladder, possibly up to 15ft.