Company Information

Better World Books (“BWB” or the “Company”) is a for-profit socially conscious business and a global online bookseller that collects and sells new and used books online matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the UK, U.S., and around the world. Since its launch in 2003, Better World Books has raised over $35 million for libraries and literacy, has sold over 100 million books, has donated over 38 million books, and has reused or recycled more than 475 million books. BWB is now owned by Better World Libraries, a mission-aligned, not-for-profit organization that is affiliated with long-time partner, the Internet Archive. This groundbreaking partnership allows both organizations to pursue their collective mission of making knowledge universally accessible to readers everywhere.

 

Assistant Supervisor, Operations

 

Job Summary:        

Supervise and lead in coordination with the Director, Operations of the ongoing execution of daily operations within the warehouse where accuracy and timeliness must be upheld within all work-streams and facets of the operation.

Essential Functions

Directly supervise associates and sustain department standards and methods.Drive safety programs and OSHA standards.Develop employees through consistent communication and coaching of performance relative to department standards.Inspire open communication among the team and create a foundation of opportunity for employees through development.Sustain and maintain consistent training programs and methods.Promote employee ownership and empowerment.Oversee and engage in the process of processing books and fulfilling customer orders in a timely and accurate manner.Sustain a high level of productivity by fulfilling the role of a leader on the work floor and by carrying out responsibilities.Ensure the daily tasks and checklists are completed.Perform on-the-floor coaching by following up with employees on the floor about their performance and iterations of the department’s standard operating procedures as needed.Track and maintain daily metrics for the department and employees.Communicate with the Director, Operations daily and weekly all goals and expectations, focusing on department metrics, employee performance, and overall operation.Participate regularly and daily in the day-to-day tasks alongside the team members.Work to promote, champion, and maintain all lean sigma initiatives implemented operationally.

 Knowledge, Skills, and Abilities:

Demonstrates the ability to lead, influence, and coach a large team.Excellent verbal and written communication skills with a demonstrated ability to work in a team-oriented environment.Knowledge of OSHA relevant standards.A willingness to learn and utilize department vocabulary.Demonstrated record of leading successful change involving all levels of employees with measurable results.Ability to learn new concepts and pass knowledge along to others through hands-on instruction.Demonstrated ability to coach and mentor associates.Possess high energy and self-motivation with experience working with teams to implement change.Able to use a variety of personal computer software applications in a networked environment, including Microsoft Office Suite, email/Outlook, and the internet:  Intermediate level proficiency with Word, Excel, Outlook, and Access.Management style and duties must be consistent with and support Better World Books’ mission and core values.

                                                 
 Qualifications, Training, and Experience:

A high school diploma or GED required. Some college preferred.Minimum of one (1) year of warehouse, distribution and or manufacturing experience.Minimum of one (1) year experience in a supervisory role.

 

Our Core Values

Customer Focus – We are driven to provide customers a highly-valued experience, and one that allows them to align their action with their values. We want to be their favorite marketplace and their favorite partner, so we incorporate their input into everything we do.People Matter – We seek out talented people who are hardworking and invest in them. We respect each individual, reward achievement, and celebrate team success.Do the Right Thing – We strive to always do the right thing, with all people and all issues.Foster Innovation – We look for new ideas and bold moves while we embrace and create change.Passion for Literacy – We are committed to the cause of literacy. Every person should have the chance to achieve their potential and participate fully in society.

 

Benefits

Health—Three health plans to choose from offered by Anthem Blue Cross/Blue Shield with a shared cost between BWB and the employee. Benefit begins on the 1st of the month after thirty (30) days of employment.Dental and vision offered by Met Life—shared cost between BWB and the employee. Paid Time Off (PTO)—Generous PTO accrual plan begins after sixty (60) days of employment. Volunteer Time Off (VTO)—Every full-time employee may volunteer in the community and get paid for it. For pet lovers—BWB offers pet insurance via paycheck deduction and a pet bereavement day in the event you lose your beloved pet. Free books—Employees may choose unlimited books from BWB’s recycled-book area each month for free. Flexible work arrangements—Some employees, depending on role, may elect a flexible work arrangement choosing when and where they work. We manage by results. 401(k) with Company match. And the best benefit of all—every single person who works at Better World Books is promoting literacy and knowledge for all. Your work truly matters here.

 

Reports to: Director, Operations

Location: Reno, NV

Type: Exempt, Full Time

 

 

*BWB reserves the right to update and amend the terms in this Job Summary at its sole discretion and at any time.