ESSENTIAL DUTIES AND RESPONSIBILITES

The following and other duties may be assigned as necessary:

·         Provide friendly, fast, and helpful guest service to all guests and team members.

·   Responsible for supervising team members and the overall daily management of a designated shift in the table games department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

·      Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

·         May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

·         Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensures guest service standards are followed by all team members and addresses issues as they arise. 

·         Works closely with the Shift Manager to implement and oversee overall strategies for guest service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.

 Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.  Responsible for the accountability of the chips, cards, dice and all other gaming equipment.  Assists with verifications of table inventories and effectively manages table limits. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.

·         Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.

·         Shares responsibility for the overall integrity of daily operations on assigned shift.

·         Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

·         Maintains strict confidentiality in all departmental and company matters.

 QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

·         Associates Degree (A.A.) in related field; or four years of experience in a comparable Table Games Operations supervisory position; or equivalent combination of education and experience.

·         Excellent skills in both written and oral communication. 

·         Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.

·         Must have the ability to interact with guests, team members and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

·         Ability to write reports and business correspondence.

·         Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.

·         Must have knowledge of all Table Games and Table Games Operations. 

·         Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 SUPERVISORY RESPONSIBILITES                                                 

This job may or may not have supervisory responsibilities.

·         Responsible for staff development and training programs.

·         Responsible for rewards and recognition program to maximize team member engagement.

·         Evaluates team members within department and delivers constructive feedback to team members in regard to performance.

·         Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

·         Manages work procedures and expedites workflow.

·         Provides recommendation for team member performance (disciplining, coaching, and counseling).

 LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 CERTIFICATES, LICENSES, REGISTRATIONS

Team member must be able to qualify for licenses and permits required by federal, state and local regulations.

Must obtain a First Aid/AED certification.  Must successfully complete C.A.R.E or TIPS training.

 PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIORMENT

 The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.