SUMMARY: The Assistant Team Leader is responsible for supporting the Store Team Leader and assigned store(s) in the processing and merchandising of donations and new good merchandise. When serving as Leader on Duty (LOD) is responsible for assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Financial – Sustains growth through financial stewardship & fiscal responsibility. + Meets minimum daily quota set for assigned department of 12 Gaylords or more and 1,300 pounds or more. + Inspects donated merchandise, as required, analyzing quality and determining proper category. + Tallies each Gaylord that is processed, then weighs all summer, winter and biggie Gaylords and records onto tally sheets. + Responsible for recording ending weights at the end of the day and starting weights in preparation for the next day. + Safeguards company property, including donated goods. Reports any incidents of theft or misappropriation or unauthorized possession of company property. Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations. + May be cross trained to work as a warehouse employee and/or Forklift Operator. + Maintains a clean work environment, including restrooms, floors, walls, windows, and parking lots, as directed. Operational Excellence – Implements strategies to maximize resources and infrastructure. + Receives and processes clothing pulls from the retail stores, inspecting quality, type of material, size and/or style of clothing, determining if it goes into a summer Gaylord, winter Gaylord or Biggie Gaylord. + Non-qualifying items go into a separate Gaylord and are re-routed to the clearance store. + Maintains workstation in an organized and safe manner free from food, drink, or other personal items. + Responsible for following and ensuring all safety rules are complied with, and appropriate safety equipment is used. Immediately acts and/or reports any unsafe or potential hazards. Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team. + Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Key Values/Enabling Attributes: Trust – Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual. Collaboration – Engaging around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers. Engagement – Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us. Ownership – Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions. Innovation – Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change. ALL OTHER PROJECTS AS ASSIGNED BY SUPERVISOR QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND EXPERIENCE: Minimum Qualifications (Education, Experience, Skills): + High School Diploma, GED, or equivalent experience. + Ability to be trained and take direction. + Ability to speak and read English proficiently. + Must be 18 years of age or older. + Must be able to use a calculator to add and subtract numbers. + Ability to pass a background check and drug screen, where applicable LANGUAGE SKILLS: Ability to speak and read English proficiently. Able to read and write reports, compile data as needed. Communicates effectively with others and provides essential customer service duties either verbally or via computer e-mail. REASONING ABILITY: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to interpret instructions furnished in written, oral or diagram form. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a combination of a warehouse and retail store environment. At times this employee may be exposed to the outside environment. The noise in this environment will be moderate to loud. May require travel to other states or Goodwill territories. AVAILABILITY: Must have open/flexible availability and be willing to work evenings & weekends. PHYSICAL DEMANDS: Physical Demands- After-Market Manager Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X