*

Grade\:   T23

Learn more about the “T” salary structure here\: https\://careers.temple.edu/sites/careers/files/documents/T_Salary_Structure.pdf

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

 Summary\:

The Assistant Tech Support Specialist is an entry-level IT position that will become part of the Computer Recycling Center team. This candidate will provide high-quality logistical and computer-related technical support to various university constituents electronically, by phone, or in person, primarily for the Computer Recycling Center.

Under the direction of the CRC Team Manager, a team member will assist in managing the refurbishment operations, inventory management, and support of the computer hardware prepared for resale through OWLtech. In addition, the team members will be trained to become certified in the repair of out-of-warranty client hardware.

The employee will assist in supporting the daily operations relating to the logistics of scheduling and executing equipment pickup, deliveries, and asset management of surplus electronics across the University of the Computer Recycling Center.

By reading situations quickly and acting promptly, you will build success for the business and promote the operation through outstanding customer service.  Performs other duties as assigned.

Primarily an onsite job, during semesters, summer sessions, and intersessions.

The typical work schedule will be 100% on-site M-F, 8 am to 4 pm/ 35 hours per week with a 1-hour break daily.

 To learn more about the benefits of working at Temple University please go here\: http\://careers.temple.edu/careers-temple

Required Education & Experience\:

At least 2 years of technical experience in a related field. Experience with PC and Mac system configuration, troubleshooting, break/fix, and software installation. An equivalent combination of education and relevant work experience may be considered. An associate degree or equivalent qualification and/or CompTIA A certification/ Cisco IT Essentials\: PC Hardware and Software certification is a plus.

Required Skills & Abilities\:

* Proven customer service, in-person, and telephone skills, along with the ability to interact with diverse students, faculty, and staff.

* Demonstrated ability to interact with others through both oral and written communications.

* Demonstrated analytical and problem-solving skills along with writing skills.

*Familiarity with mobile technology, especially Android and iOS.

*Ability to type quickly to enter caller issues into tickets immediately and to enter caller issues into tickets immediately and be able to provide Live Chat services.

* Knowledge of Microsoft Office\: Word, Excel, PowerPoint, Outlook

* Familiarity with computer operating systems and imaging.

* Ability to work a flexible schedule that may include nights/weekends/early mornings during peak periods and as needed for operations.

* Valid driver’s license and ability to drive a cargo van safely.

 Preferred\:

* Knowledge of higher education environments and applications (such as Canvas, Banner, or other applications such as O365, or Adobe Creative Suite).

 This position requires a background check.

 Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

 Compliance Statement\: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review\: https\://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

*

Grade\:   T23

Learn more about the “T” salary structure here\: https\://careers.temple.edu/sites/careers/files/documents/T_Salary_Structure.pdf

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

 Summary\:

The Assistant Tech Support Specialist is an entry-level IT position that will become part of the Computer Recycling Center team. This candidate will provide high-quality logistical and computer-related technical support to various university constituents electronically, by phone, or in person, primarily for the Computer Recycling Center.

Under the direction of the CRC Team Manager, a team member will assist in managing the refurbishment operations, inventory management, and support of the computer hardware prepared for resale through OWLtech. In addition, the team members will be trained to become certified in the repair of out-of-warranty client hardware.

The employee will assist in supporting the daily operations relating to the logistics of scheduling and executing equipment pickup, deliveries, and asset management of surplus electronics across the University of the Computer Recycling Center.

By reading situations quickly and acting promptly, you will build success for the business and promote the operation through outstanding customer service.  Performs other duties as assigned.

Primarily an onsite job, during semesters, summer sessions, and intersessions.

The typical work schedule will be 100% on-site M-F, 8 am to 4 pm/ 35 hours per week with a 1-hour break daily.

 To learn more about the benefits of working at Temple University please go here\: http\://careers.temple.edu/careers-temple

Required Education & Experience\:

At least 2 years of technical experience in a related field. Experience with PC and Mac system configuration, troubleshooting, break/fix, and software installation. An equivalent combination of education and relevant work experience may be considered. An associate degree or equivalent qualification and/or CompTIA A certification/ Cisco IT Essentials\: PC Hardware and Software certification is a plus.

Required Skills & Abilities\:

* Proven customer service, in-person, and telephone skills, along with the ability to interact with diverse students, faculty, and staff.

* Demonstrated ability to interact with others through both oral and written communications.

* Demonstrated analytical and problem-solving skills along with writing skills.

*Familiarity with mobile technology, especially Android and iOS.

*Ability to type quickly to enter caller issues into tickets immediately and to enter caller issues into tickets immediately and be able to provide Live Chat services.

* Knowledge of Microsoft Office\: Word, Excel, PowerPoint, Outlook

* Familiarity with computer operating systems and imaging.

* Ability to work a flexible schedule that may include nights/weekends/early mornings during peak periods and as needed for operations.

* Valid driver’s license and ability to drive a cargo van safely.

 Preferred\:

* Knowledge of higher education environments and applications (such as Canvas, Banner, or other applications such as O365, or Adobe Creative Suite).

 This position requires a background check.

 Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

 Compliance Statement\: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review\: https\://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.