Job Description

HGV Now Offers Day One Team Member Benefits!

As a Hilton Grand Vacations Administrative Assistant to the Resort Manager, you are providing administrative assistance to support outstanding customer service, report and correspondence preparation as well as help achieve all of departmental goals. Your passion to strive for excellence will show in every Guest and Team Member interaction. Your collaboration will make a memorable impression.  

  

What will I be doing?

As an Administrative Assistant to the Resort Manager, you can expect to execute the following essential functions of the job:

Performs administrative duties for the resort including but not limited to: telephone operations, assisting with owner/guest requests, opening and distributing incoming mail, purchasing office supplies and equipment, coordinating training initiatives and file maintenance Maintain effective communication and coordinate all of departmental efforts to ensure all standards are met in the areas of productivity, profitability, cleanliness, and owner and guest satisfaction; report any unresolved problems to the Resort Manager Assist in the research and preparation of responses to owner/guest complaints or questions Apprise Resort Manager of owners’ delinquent accounts and prepare appropriate correspondence Assist Resort Manager with inspecting units and assure high quality housekeeping and maintenance by communicating to staff members appropriately Monitor use of guest supplies, maintenance parts and houseware inventory