Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role

The primary purpose of this role is to assist the Financial Lines team and deliver a high-quality client service. We want to empower you to own the policy and support the Underwriter end to end.

This includes (but is not limited to) corresponding with brokers assisting and coordinating placements, handling accounting or policies queries and working with underwriters to prepare quotes on new business and renewal submissions in line with Chubb’s risk appetite. You will also be responsible for all policy documentation being issued directly to brokers within the set service level agreement.

Your Responsibilities:

Process Management and Customer Service

To ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes, and to the required quality standard applying right first-time principle. Act as first point of contact for processing of complex business. To review New Business submission to determine opportunities for cross-selling and decision to quote based on Chubb’s appetite and underwriting review. To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into underwriting system, compiling market research, completing raters, referral write-ups, producing and issuing quotes in line with underwriting guidelines). To liaise with brokers on coverage and pricing inquiries. To liaise with internal departments for credit control, claims and risk information. Chasing brokers for outstanding binding instructions or subjectivities. Assist in the coordination of placements (including submission review, determining local coverage requirements and calculation of risk premiums and or rates). To quote and bind endorsements in line with underwriting guidelines and coordinate nil premium amendments to New and Renewal policies. Assisting with the reconciliation of aged finance items. Ensure underwriting files are complete and fulfil audit requirement and manage transition of policies. To ensure policy tracking/workflow tools are accurate and reflect status of policy at all times. Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT. Any other ad hoc duties allocated by Manager.

Skills & Experience:

1+ years’ working experience in the Insurance IndustryExcellent computer literacyExcellent communication and interpersonal skills both in verbal and written formsSuperior problem resolution and decision-making skillsProven experience of building and maintaining good working relationshipsExperience working to tight deadlines/SLA's is desirablePro-active involvement with department objectives & service levelA collegial and constructive approach to working with and supporting colleagues within a team environmentWell-developed and refined analytical and organisational skills

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

Applications Open: 29/08/2024
Applications Close: 29/09/2024
Employment Type: Permanent
Salary Range: $70,000-$80,000 + superannuation