Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join the  University Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.
Position responsibilities Include:
• Lead strategy, planning, development, release and operations of university wide applications and data integration services
• Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
• Foster staff development.
• Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
• Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
• Perform the critical role of service owner or oversee the service management for CRM related applications.
• Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.

Required Skills
Qualifications:
• Education:
o A bachelor’s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
o A master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
• Experience:
o Minimum of 12 years of direct experience, with 8 years in a leadership role.
o Experience in Higher Educations is desirable.
• Technical Skills:
o CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
o Data integration: Knowledge of integrating CRM systems with other applications and data sources.
o Software development: Understanding of software development best practices and methodologies.
o CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
• Strong Leadership and Management Skills
• Strong Communication and Collaboration Skills


University offers an excellent benefits package including:
• Time Off: In addition to generous time off, employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Transportation:  discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness: programs and classes at little or no cost, including workshops and personal counseling, please check out for more information!
• Culture & Community: access to discounts or free admission to various city art/cultural institutes around Boston.
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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.