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EMEA Operations has several functions including a) efficient and accurate processing center for users including EMEA offices and London users, b) regional head quarter of operations, c) maintenance of IT for operations, d) Optimization Office.  And Optimization Office has two teams including a) Digital transformation for EMEA and b) Operation Service Management which is responsible for planning and execution of further optimization of EMEA operations

MAIN PURPOSE OF THE ROLE 

Contribute to the Branch Services function ensuring appropriate governance framework is maintained in line with IAA / SLA’s between EMEA Operations and EMEA offices. Enhance standardization of end to end operation flow for EMEA Operations Contribute to various projects for further optimization of EMEA operations as a member of Operation Service Management team including 1) revision of EMEA office network and centralization /outsourcing /offshoring /standardization of EMEA operations, and 2) monitor and improve the quality of EMEA operations

KEY RESPONSIBILITIES

Contribute to the Branch Services function:

Create and maintain governance framework procedures with EMEA Branches by preparing monthly Performance Evaluation Meetings, monitoring KPI’s / KRI’s, maintaining IAA’s and escalating issues.Keep appropriate issue log using standardised and transparent tool, minutes for PEM meetingChallenge irregular handlings and inefficient operation flows and standardize where possibleFunction as contact person with regard to any issues and concerns on services provided by service provider including EMEA Operations and offshored/outsourced parties.

Promoting Standardisation / Centralisation initiatives

Identify opportunities for standardisation and obtain agreement from internal and external stakeholdersTo implement process improvements and further standardisation of process between EMEA officesContribute to further Centralisation projects by gathering available materials to understand current process and systemTo study and document AS IS model by approaching relevant parties, analyse the result, design and agree with stakeholders on TO BE modelTo identify necessary tasks to implement TO BE model and create execution plan with line managerIdentify opportunities for standardisation and obtain agreement from internal and external stakeholdersTo implement process improvements and further standardisation of process between EMEA officesContribute to further Centralisation projects by gathering available materials to understand current process and systemTo study and document AS IS model by approaching relevant parties, analyse the result, design and agree with stakeholders on TO BE modelTo identify necessary tasks to implement TO BE model and create execution plan with line managerTo perform identified tasks as per plan within required timeline to contribute to achievement of overall goal of the initiativeTo manage progress, issues and associated risks and provide status update in a timely manner to ensure visibility of the overall progressTo support team members in delivering the planned outputs not only by giving them guidance but from time to time carry out tasks in case of need
 

Promoting offshoring/outsourcing initiatives

Contribute to the global O&O initiative by supporting team members and delivering on specific project tasksSupport MGS (MUFG captive centre in India) in managing the offshored functions

WORK EXPERIENCE

Experience of back office operations and/or project managementSkill of issue solving, stakeholder management  

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

Working knowledge of Microsoft products to Intermediate level (Word, Excel etc).Experience of creating and presenting materials in stakeholder forums (PowerPoint)A high degree of accuracy and attention to detail.Strong decision-making skills, with excellent communication (written and verbal skills).Recognise the need for change and the ability to generate new ideas.

Preferred:

Data / Business AnalysisOperations background in Financial Services

Education / Qualifications:

Essential

Educated to at least GCSE Grade C level or equivalent in Maths & EnglishA Level education or equivalent

PERSONAL REQUIREMENTS

Excellent communication skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision-making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem-solving skillsA creative and innovative approach to workExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentStrong numerical skillsExcellent Microsoft Office skills (Word & Excel).A strategic approach, with the ability to lead and motivate your team membersSupport others in their development and training.Nurture excellent relationship, across EMEA offices.Able to learn new functions quickly and support functions across the team.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.