Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

AVP, Operations Management

Management Level

Assistant Vice Presidents (AVP)

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $171,800.00 - $286,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Job Summary

The AVP, Operations and Risk Management will lead NextGear Capital’s Client Experience, Records, Titles, Title Shared Service Teams, which includes Cox Automotive Title Shared Service Center and Collections.  The AVP, Operations and Risk Management will be responsible for all aspects of these organizations including achieving NextGear Capital’s performance targets, Team Member development, and organizational strategic vision.  The AVP, Operations and Risk Management, must have the ability to set the strategy, lead, and influence the organization with integrity and respect, fostering a client centric environment.  This position will serve as the strategic leader for defining the Financial Solutions Client Experience strategy and ensure the strategy is communicated and upheld throughout the Financial Solutions organization. 

The AVP, Operations and Risk Management goals will focus on our Client needs and demands, our Client net promoter score, and NextGear Capital’s efficiencies to achieve our expected targets.  The AVP, Operations and Risk Management should have the ability to act in a cross-company capacity with other Cox Automotive entities and handle additional responsibilities for the business while adding additional value to the organization.

*Must reside in metro Carmel, IN market.

KEY RESPONSIBILITIES

Oversee the Flooring Department with a focus on ensuring accuracy in flooring requirements and exceeding performance metrics.Manage the Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts. Develops and drives the organizational strategy by identifying and researching records and title management advancement opportunities to ensure the most effective and efficient processes are being utilized.  In addition, the leader will contribute information, analysis, and recommendations to the organization with strategic rationale and direction, establishing objectives in line with organizational objectives.Determine appropriate quality metrics and ensure they are achieved.Partners with external dealers, auctions and third-party companies to drive key performance metrics.Partners with Cox Automotive entities to align the Client Experience team business processes as well as creating and maintaining a cross-collaborative effort among the Cox Automotive business entities.Leads special projects as required to increase effectiveness of organizations, by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.Partners with Technology development teams to identify and ensure the software and hardware needs of the departments and of the third-party contractor are achieved.Responsible for budgeting and financials for departments.Hire, train, develop and retain the departments’ leadership team staff to adhere to and accomplish the departments and company’s policies, objectives and goals.Develop the Departmental leadership staff so that they can effectively manage their operational areas to accomplish the Department’s goals.Implement a solid order of operations/operational plan for the Department.Ensure there is an appropriate structure and time frame laid out for each task and that those time frames are being met.Determine what incoming call service levels are, communicate and make sure they are met.Handle all aspects of title status management and inbox management.Maintain acceptable customer satisfaction standards.Strong leadership skills to build and lead leaders and teams that can accomplish simple and complex tasks within strict deadlines.Anticipates and responds to changing business needs, influencing lasting change across the business by serving as a change advocate on companywide strategies and initiatives.Build credibility with all leaders by demonstrating an understanding of the business strategy and challenges, aligning short and long-term people’s goals with the strategy, and leading/driving initiatives to assist the business in achieving success.Anticipate and respond to changing business needs.Lead smooth organizational transitions using best practice change management methodologies.Influence lasting change in assigned businesses by serving as a change advocate on companywide strategies and initiatives.Develop and drive the employee engagement strategy to help make Cox the very best place to workReports to the President of NextGear Capital as a member of the Senior Leadership Team.Other duties as assigned.

QUALIFICATIONS

Bachelor’s degree in a related discipline and 14 years’ experience in a related field are required. The right candidate could also have a different combination, such as an MS degree and 12 years’ experience, a Ph.D. and 9 years’ experience, or 18 years’ experience in lieu of a degree.7+ years’ experience in a management or leadership role.Experience in Production and Service Environments required.Automobile field experience required.Experience managing range of concurrent large scope projects; strong planning, organizing, and execution skills.A track record of success in managing programs/processes to develop capabilities across staff.Ability to establish and maintain effective relationships with all levels of management, team members and the public.Professional written and verbal communication and interpersonal skills.Ability to train and evaluate various levels of team members.Negotiations skills to deal with public and vendors.Strong working knowledge of the automotive business.Strong organizational skills and attention to detail.Ability to communicate at all levels of the organization.Collaborate with state agencies, automotive auction houses and related industries to ensure smooth running, profitable departments when applicable.Experience working with, coaching and influencing senior leaders to drive significant change.Success leading, coaching and developing people in a high performing team environment.Experience in successfully leading significant change and business transformation.Unquestioned integrity with assertiveness, presence, and confidence. Excellent influencing skills at all levels in the organization and competence in making timely, effective, principles-based decisions.Demonstrated advanced client focus, judgment, analytical skills, critical thinking and communication skills (verbal, written, presentation and interpersonal) required.Strong business and financial acumen, including strong problem-solving skills, critical thinking, and business analysis skills.Must be a team player with a positive “Whatever it Takes” attitude. Analytical with the ability to evaluate complex data and make recommendations.Ability to quickly establish credibility to partner effectively with business leaders and colleagues to define and deliver effective processes, programs and tools that support the business goals.Forward thinking and has a continuous process improvement mindset; highly effective decision-­making and judgment.Demonstrated ability to build credibility and confidence with executive leaders as a trusted advisor and confidante.

Additional Qualifications

Graduate degree in business or a related field (preferred).Previous experience successfully driving change in an operations setting.Sustained success leading, coaching and developing people in a high performing team environmentAbility to travel 15%.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.