Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Engagement Manager

In this role, as an Engagement Manager you will be accountable for driving profitable growth by providing visible, onsite leadership and subject matter expertise to Clients and Genpact Project Teams within a Strategic Account. Successful Engagement Managers Delight Clients with insightful strategies and well-managed deliverables through active hands-on engagement.

Responsibilities

Client Relationship Management: Serve as a trusted advisor, fostering and nurturing relationships within the client's CIO/DT organization, in collaboration with Genpact Sales and Subject Matter Experts (SMEs).

Governance and Engagement Management: Establish and drive the engagement and program governance processes to ensure the realization of client value propositions, while identifying early warning indicators of potential issues or risks.

Brand Advocacy: Promote and enhance the Genpact brand across the customer organization, ensuring clear and transparent communication to strengthen partnerships.

Value Proposition Development: Leverage your understanding of client business and digital transformation goals to shape and communicate compelling Genpact value propositions effectively.

Engagement Growth: Forecast and facilitate extensions, change orders, and purchase orders to ensure continuity and growth in existing engagements.

Profitability Management: Proactively drive engagement profitability in collaboration with Global Program Management and Service Lines.

Business Development: Identify and secure new growth opportunities within the client account, aiming to exceed operating plan targets.

Market Intelligence: Analyze the competitive landscape to inform the development of highly competitive proposals in terms of solutions and pricing.

Operational Excellence: Ensure operational efficiency within the team, focusing on employee retention, deal setup, client invoicing, accounts receivable, and revenue recognition.

Proposal Management: Oversee the end-to-end RFP/Proposal cycle, including governance and timely submission of proposals and statements of work.

Cross-Functional Collaboration: Coordinate with internal teams to develop proposals, deliverables, and timelines.

Qualifications we seek in you

Minimum Qualifications

Demonstrable experience managing clients and performing end-to-end deals

Shown success in driving higher growth penetration with deals of $5M TCV or larger

Deep services business experience, including acting as an account manager at a strategic level

Preferred Qualifications/ Skills

Experience with working either in/for Heavy Industrial Machinery industry

Fortune 500 company experience

Strategic consulting expertise or practice at a large consulting firm

Program Management experience

Experience and cultural flexibility to work across countries and succeed in a global organization

Hands-on Technology and digital experience in operations, solutions or transitions

Proficient oral and written communication skills and executive presentation skills in English

Ability to interface at all levels of an organization (including senior leaders in a variety of functions)

Strong SAP work experience, including running multi geo implementation and support programs

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.