Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President - Order to Cash

In this role, you will be responsible for OTC GPO.

Need to focus on continuous process improvement and adaptive to change

Develop manage effective working relationships in the organization and actively liaise with all Key Stakeholders

Develop and document business processes and accounting policies to maintain and strengthen internal controls

Responsibilities:Be a specialist in the Domain of OTC and drive projects for aligning to Global DesignExcellent knowledge of ERP Applications, Workflow Tools etc.Drive Digital implementations of new tools – troubleshoot issues and customize digital implementations.Train teams on digital tools implementation and drive adoptionCoordinate within the team ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing ARSupervise and report out the progress of projectsAssess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessaryBuild a relationship with all internal and external partners, drive cross-sales for customerEnsure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrenceShare best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute reconciliation process)Should be able to mentor, guide, influence empower the team to achieve targets/metricsIdentify implement standardization within processes across the regionDrive growth of business and build relationships with customers globallyAbility to lead build strong teams from a domain standpoint along with digital tools influence multiple internal external partners on the process adaptationsAbility to build client partnerships work in an ambiguous environmentSound financial commercial Business UnderstandingShould have been a part of the transition process, done due diligence or solution identificationMulti-Tasking skills in project delivery, deadlines and budgetResource needs to be upbeat, confident, outspoken strong in communicationStrong understanding of tools available in the market

Qualifications we seek in you

Minimum Qualifications / SkillsRank holder Chartered Accountant/ Graduate from top Commerce collegesOwn end-to-end client service delivery and PLBe a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy PLDevelop a strategy for winning and transitioning new deals while running and growing the existing relationshipsBe responsible for ensuring the right solution is being proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitabilityLead the way in implementing new technologies in operations and display a strong executive presenceEngage in building collaborative teams that align and work to achieve Genpact and Client goalsPreferred QualificationsPrior OTC process project management experienceLSS certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.