Assistant Vice President; Production Services Specialist Raleigh, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **RESPONSIBILITIES** **:** + Provide Operational Support of Network Perimeter Security technologies: Fortinet, Checkpoint, and Trend Micro. + Focus on technical areas including firewall security, network address translation, routing, and security intrusion detection/prevention systems. + Provide status updates and technical detail for awareness communications, ensure the accuracy of all communications sent, and ensure any necessary follow-ups are scheduled. + Identify possible production failure scenarios, security vulnerabilities, and opportunities for improvement, and taking ownership of escalation. + Triage requests from multiple participants to provide technical support required to find root cause and mitigate and resolve the issue. + Implement change controls to obtain change approvals using Remedy. + Improve existing processes including application failover requests, device replacement, and alert monitoring processes by automating and scripting skills. + Capture and analyze captured data to identify root cause of issues using network data tools Wireshark, SevOne, Splunk, and packet captures. + Utilize SevOne, Splunk, and TCPDUMP to create and maintain playbooks. + Remote work may be permitted within a commutable distance from the worksite. **REQUIRED SKILLS & EXPERIENCE** **:** + Bachelor's degree or equivalent in Computer Science, Network and Computer Security, Computer Information Systems, Management Information Systems, Engineering (any), or related; and + 5 years of progressively responsible experience in the job offered or a related IT occupation. + Must include 5 years of experience in each of the following: + Triaging requests from multiple participants to provide technical support required to find root cause and mitigate and resolve the issue; + Implementing change controls to obtain change approvals using Remedy; + Improving existing processes including application failover requests, device replacement, and alert monitoring processes by automating and scripting skills; + Capturing and analyzing captured data to identify root cause of issues using network data tools Wireshark, SevOne, Splunk, and packet captures; and, + Utilizing SevOne, Splunk, and TCPDUMP to create and maintain playbooks. If interested apply online at www.bankofamerica.com/careers or email your resume to bofajobs@bofa.com and reference the job title of the role and requisition number. **EMPLOYER** : Bank of America N.A. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.