Assistant Vice President; Production Services Specialist Raleigh, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **RESPONSIBILITIES:** + Support end users by responding to issues for multiple applications, with the primary focus on triage of all business impacting incidents. + Understand and ensure compliance with the relevant policies and procedures. + Serve as key focal point for the customer /client /associate experience and restore any impacts to those experiences regardless of where the root cause of the impact lies. + Perform operational Support of Data Center / DMZ routing and switching environment: Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and Gigamon. + Identify service impact, interpret monitors, dashboards, and logs. + Troubleshoot Routing, Switching and Firewalls technologies, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, and VPN protocols to identify and remediate complex network infrastructure issues. + Utilize SDN technologies, Cisco ACI, VMware NSX, and Arista CloudVision to troubleshoot complex network infrastructure problems. + Use SDWAN technologies including the Palo Alto Cloudgenix product to identify and remediate complex network infrastructure issues. + Maintain documentation within JIRA, Confluence, Agile and SCRUM framework. + Handle the configuration management process and routines using Forward Networks and HPNA. + Provide technical analysis using Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, and NSO. + Remote work may be permitted within a commutable distance from the worksite. **REQUIREMENTS:** + Bachelor's degree or equivalent in Engineering (any), Computer Networking, Computer Science, Computer Information Systems, Management Information Systems or related: and + 5 years of progressively responsible experience in the job offered or a related IT occupation. + Must include 5 years of experience in each of the following: + Troubleshooting Routing, Switching and Firewalls technologies, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, and VPN protocols to identify and remediate complex network infrastructure issues; + Utilizing SDN technologies, Cisco ACI, VMware NSX, and Arista CloudVision to troubleshoot complex network infrastructure problems; + Using SDWAN technologies including the Palo Alto Cloudgenix product to identify and remediate complex network infrastructure issues; + Maintaining documentation within JIRA, Confluence, Agile and SCRUM framework; + Handling configuration management process and routines using Forward Networks and HPNA; and, + Providing technical analysis using Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, and NSO. If interested apply online at www.bankofamerica.com/careers or email your resume to bofajobs@bofa.com and reference the job title of the role and requisition number. **EMPLOYER:** Bank of America N.A. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.