Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 35 specialty property and casualty operations, there are always opportunities here to learn and grow.
We value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This Claims AVP will report to the Head of Claims at Republic Indemnity with the primary responsibilities of leading the Calabasas claims team.
Responsibilities:
Management of the Calabasas claims department of 25 claims professionalsResponsible for performance, development and coaching of staff.Provides input and actively participates in divisional meetings and training sessions.Partners with peers and parent company leadership to provide insights regarding claims trends and developments.Offers support and counsel in connection with new business opportunities and key account retention.Provides strategic direction and tactical leadership to the department.Drives culture of innovation and continuous improvement through processes, systems and practices to improve efficiency, effectiveness, and service delivery.Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes.Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.Responsible for nurturing and enhancing a unique claims culture, maintaining high levels of employee engagement, and ensuring a strong customer service focus.Provides advice on the resolution of claims files including oversight and strategy for large claims and litigation management. Submits recommendations to Corporate Claims on cases exceeding personal authority.Works closely with senior leadership team to ensure budget and performance targets are effectively set and achieved.Engages with appropriate industry organizations to identify changes in the claims and legal environment and develop effective strategies to navigate.Performs other duties as assigned.Qualifications:
Bachelor’s degree or equivalent experience.10+ years of proven leadership experience with experience in management of a workers compensation claims department, including experience with strategic planning and employee development.Previous experience working with workers’ compensation claims required. Must be results oriented and customer service focused, with a bias for action and constant improvement.Strong analytical and communication skills with the proven ability of partnering with individuals at all levels.Ability to clearly articulate vision and objectives.Insurance industry awareness and involvement.Company:
RICA Republic Indemnity Company of America
Salary Range:
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.