9985BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com \n\n\n\nAuto req ID:9985BRExternal Job Title:Renewal & Growth SpecialistPosition Responsibilities: Renewal & Growth Specialist The Renewal & Growth team is responsible for driving account revenue, growth, and value to the customer throughout the customer life cycle, ensuring customers transition smoothly through Deltek product and service adoption, changes, and upgrades. This role is both customer and internally-facing, requiring the ability to develop collaborative and trusting relationships with customers and internal cross-functional teams such as Customer Success, Sales, Legal, etc. Responsibilities: Day to day responsibilities for the Renewal & Growth Specialist (R&G Specialist) may include, but are not limited to: ▪ Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk ▪ Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals ▪ Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers’ evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing ▪ Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquires ▪ Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration ▪ Monitors account health indicators and flags any at-risk renewals to the Customer Success Managers for further action ▪ Tracks and analyzes financial, renewal, and forecasts metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management ▪ Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system Work Location:India-RemoteQualifications: + 3+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue growth and retention + Foundational proficiency in Salesforce and Gainsight preferred + Experience with forecasting or revenue tracking + Bachelor's degree in Business or a related field preferred Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du\_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.