• Produces content across multiple digital platforms, reviewing planned content against quality standards
• Works with internal business stakeholders to provide guidance on technical capabilities and limitations to create a consistent customer experience
• Coordinates product content elements, including rebates, sizing guides, etc.
• Collaborates with Merchant, Content Strategy and Design teams to schedule and prepare HTML files with image links, assortment links, alt tags and tracking / reporting tags for all promotions to upload and configure into the Content Management System
• Creates promotional landing pages to support discount offers, coupons, special offers, free shipping promotions and other promotional vehicles as designed by the business users
• Supports content scheduling needs for all groups that utilize belk.com and Belk App for posting content
• Coordinates efforts of cross-functional teams to ensure website promotional and product content supports the current business calendar of events and promotions
• Produces documentation and training guides on Production procedures as necessary to support cross-training of new team members and contractors during peak volume periods
• Assists in ensuring the integrity of online systems and information through implementation and maintenance of established system management practices, processes and controls
• Partners with merchandising and marketing teams to ensure all scheduled content is tested each week for accuracy and timeliness
• Assists in ensuring all promotional content is designed and executed correctly to appropriate specifications
• Performs diagnosis of root cause for all documented testing problems, communicates required design updates, and fixes production errors as appropriate
• Able to be on call 24/7 for any live site issues including weekends and evenings
• Acts as liaison between eCommerce business and IT support teams for any site issues
Education / Experience Requirements:
Minimum Education & Experience:
• Bachelor’s degree or related field or equivalent combination of industry related professional experience and education
• 1-3 years of related experience
• Experience operating successfully in a fast-paced, changing environment
Preferred Education & Experience:
Knowledge / Skills Requirements:
• Competent in: Microsoft Office, Web Text Editor, Scene 7, Adobe Creative Suite
• Understanding of online retail, marketing trends, design concepts within the digital space, responsive and adaptive concepts
• Understanding of core website concepts such as CSS and HTML
• Ability to read and manipulate sets of data using spreadsheets
• Strong communications skills
• Strong organizational skills
• Strong relationship management skills
• Ability to develop standards and procedures to support web/digital content publishing, and manages any associated copyright or other legal issues
• Understand the range of publishing options available and advises on specification and procurement, taking account of the key costs and benefits of different channels and applying objective measures of effectiveness
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
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