IQVIA™ is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes
IQVIA™ Medical Affairs is seeking a Associate Director, Operations Effectiveness to support and drive implementation of key strategic business initiatives across the Medical Affairs businesses. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
About the Associate Director, Operations Effectiveness position:
Lead complex, highly visible, global projects for the Operational Effectiveness Services (OES) delivering innovative solutions that identify and accelerate operational productivity improvements, optimization, and efficiency across Medical Affairs. Cross-functional project engagements will drive collaboration while resolving business obstacles ensuring high quality, timely, on budget deliverables in accordance with SOPs, policies, and practices. As subject matter expert will sustain and improve the OES’s commitment to being the center for operational productivity measurement, optimization, and efficiency through change and process improvement increasing value-add throughout the organization.
Essential Functions
Serve as lead and advisor for large scale, cross functional, global projects across OES core services, functional groups, and regions with a data capture, project planning, change/data/process management, compilation, and high quality deliverable generation focus.In conjunction with OES senior/executive management will provide expert review regarding the scope and types of initiatives appropriate for OES engagement.Participate in initiative response/development and presentations providing project expertise.Maintain knowledge of current OES initiatives and staff resourcing to provide input enabling sound decision making regarding OES initiative selection, methodology, and scope.Initiate and lead discussions with RWS global operations, Medical Affairs businesses, OES management, and executive management teams to determine project scope, timelines, and feasibility for assigned project(s).Evaluate and provide feedback regarding risks, quality, and overall probability of success to minimize negative impact on project objectives and deliverables.Manages project activities for staff responsible for project analysis, planning, strategy, and implementation, ensuring projects are meeting or exceeding timelines and expectations enabling successful implementation.Provide advice, support and guidance as needed to serve as mentor to colleagues.Serve as knowledge expert for service area and contact for senior and executive management reporting on assigned initiatives.Review and approve optimal techniques such as Statistical Process Control, Six Sigma, SPC and other process / data analysis techniques necessary to analyze global process improvement initiatives and align process with overall strategy ensuring alignment and incorporation with overall strategy.Identify and establish transparent, successful collaboration with internal stakeholders: OES, RWS, Medical Affairs businessesLead high level presentations to OES and executive management.Contribute to discussions regarding implementation of OES strategy on a global basis as needed.Resolve and escalate issues in a professional and timely fashion.Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.Strong partnership with other IQVIA Communications functional teams to ensure excellence in delivery and high customer satisfactionDrives assessment, creation and maintenance of technology tools, systems and processes to streamline business operations across functions, collaborating with Real World Solutions Global Operations team and leveraging LEAN approaches whilst aligning with RWS ways of working and operational systems
Who You Are
Empathetic:
You have high emotional intelligence that has contributed to your success leading activities across different stakeholders without direct leadership. Adept at understanding and appreciating the perspective of others, you can effectively gather insights from diverse subject matter experts and solve problems cross-functionally. You see the value in creating fit for purpose processes and tools to align with our wider RWS and IQVIA internal partners while providing the best solution for Medical Affairs.
Resourceful:
You show resourcefulness and adapt to change with hope and purpose, proactively solving problems. You continue to build on your foundation of strategic business operations principles by learning new applications and thought processes and keeping up with industry trends. Being open to trying new things, you approach problem solving with creativity.
Business and People Leader:
As a self-aware people leader, you adeptly challenge the status quo and set the example. Your honest feedback enhances team performance and enables growth, while providing development opportunities. Business and financial results are achieved through your timely decisions, deep knowledge of our customers and business, and ability to anticipate, prioritize, and delegate.
Join us to forge a career with greater purpose, make an impact, and never stop learning.
Qualifications
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com