Primary/ Essential Duties and Key Responsibilities:
• Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly. • You will also drive process standardization, automation, and improvement in all aspects of Tax to ensure their scalability and continuing effectiveness. In relation to this, you will lead the development and formal documentation of processes and internal controls. You are expected to foster relationships with senior internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively with other organizational teams.

Essential Duties and Responsibilities:

• Strong problem solving, time management and priority setting skills
• Develop strong relationships and alignment with our internal partners.
• Ensure that all daily production requirements are completed each day with sufficient documentation to enable
• Drive the establishment and refinement of the UKG Services process methodology and best practices
• Generate operational metrics to communicate and manage the performance of the production team
• Facilitate the delivery of training as required by internal or external customers
• Performs interview process for new hires for roles within team.
• Builds and maintains strong peer relationships within the team and across the organization.
• Train team members on new or enhanced operation procedures and policies.
• Implement quality control measures.
• Other duties may be assigned from time to time

Qualification:

• Overall Experience should be around 8 to 12
• 4+ years of team leading or supervisory experience leadership role
• Experience supervising Tax/Payroll Team representatives
• Strong Knowledge on US Taxation (Federal, State, Locals) for both Employees and Employers portion
• FPC or any Payroll related certification
• 3+ years of process/operational excellence experience

Preferred Qualifications/Skills:
• 4- 5 + years of US Payroll/ US Taxation and/or services industry experience
• Working knowledge of UltiPro is a plus
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)

Interpersonal Skills:
• Excellent written and verbal communication skills
• Conflict resolution
• Management experience
• Excellent customer service skills
• Ability to handle multiple tasks under tight deadlines
• Highly motivated and team oriented