Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Assoc Operational Controls Specialist is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, which includes reviewing and researching work conducted by our offshore vendors.

Principal Duties:Conduct daily quality control reviews of offshore vendor processes/tasks.Deliver feedback on any offshore vendor performance concerns.Communicate offshore vendor performance concerns with the applicable business unit(s).Manage offshore vendor reporting/tracking.Effectively present information/respond to questions from leadership & offshore vendors.Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.Analyze results from loan reviews and identify trends, either in loan quality or personnel.Escalate any loan concerns to management and provide all necessary justification/documentation.Serve as occasional delegate to more senior members of the team.Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and ExperienceHigh school diploma or equivalent, required.Bachelor’s degree, preferred.0-2 years' experience in mortgage servicing.1-2 years’ experience with compliance and/or quality assurance/control.Knowledge, Skills, and AbilitiesStrong Microsoft Office skills to include MS Word, Excel & PowerPoint.Strong working knowledge of mortgage servicing systems.Strong interpersonal, oral, and written communication skills.Excellent customer service orientation.Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and escalate quickly where needed.Strong quality orientation with an attention to detail and accuracy.Ability to work independently, as well as effectively function as a member of the Operational Controls Team.Accountability; strong work ethic.Integrity, ability to maintain and work with confidential information.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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