Client Reference Code: 2024-43401

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

JOB SCOPE

Responsible for providing technical support to ensure the safe, swift, and reliable delivery of services to our internal Charter customers. This role combines software and systems engineering to deliver highly scalable, distributed, fault-tolerant systems.

DUTIES AND RESPONSBILITIES

Implement software solutions to improve reliability.Improve reliability, quality, and performance of our suite of software products.Integrate software solutions to improve observability.Assist in the technical management for our IaaS and PaaS platforms.Automate processes and develop tools to improve operational efficiency and reduce manual intervention.Work alongside other engineers and architects to deliver hybrid cloud solutions outlined in technical roadmaps.Assist in Implementing process changes and investigation process deviations.Work closely with Operations to identify process gaps and investigation process deviations in hypervisor and cloud platforms.Provide consultative assistance to application development teams in leveraging automation and monitoring tools for continuous improvement of application deployments and monitoring.Assist in Installs, manage, and maintain both physical and cloud infrastructure to enable delivery of compute, storage, and network resources.Operate and support pre-production and production environments by monitoring availability and taking a holistic view of system health utilizing tools such as vRops, vRNI, vRLI, Log Insight and AIOPS Systems.Operate and support pre-production and production environments for Compute Servers, SAN Storage, and Virtualization platforms making up or IaaS deployments.Operate and support pre-production and production environments for a Platforms as a Service offerings such as Containers as a Service utilizing Rancher Kubernetes Engine.Participate in on-call rotations as required by the position.Perform other duties as requested.

BASIC / MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science or related field, or equivalent experienceMinimum one (1) year of System Administration experienceMinimum one (1) year of Troubleshooting experienceMinimum one (1) year of Scripting experienceContainer Services experience (0-1 year) Network experience (0-1 year)

REQUIRED JOB QUALIFICATIONS

Familiar with the VMWare suite of productsFamiliar with managing both physical and Virtual infrastructureFamiliar with multiple operating systems (e.g. Windows and Linux)Familiar with Dell, NetApp, VAST, and Pure Storage Platforms working with Block, File, and Object platforms.Basic hands-on experience in one or more cloud computing services (e.g. AWS, Microsoft Azure, Google Cloud Platforms, IBM, etc.)Basic knowledge / hands-on experience with a variety of cloud service models (e.g. Private, Public, and Multi-Cloud)Basic scripting ability in one or more languages (e.g. Python, Shell, PowerShell, Ansible or Perl)Familiar with CI/ CD experience with Puppet, Ansible, Jenkins Experience managing monitoring and alerting tools Basic familiarity with containerized workloads (e.g. Kubernetes, Rancher, OpenShift, TKGI) Conceptual understanding with networking, firewalls, routing, and load balancingAbility to troubleshoot multiple level issues within complex server ecosystemsMust have excellent written and oral communications, including technical documents, and process documents.Requires attention to detail and excellent organizational skillsAbility to contribute independently as well as be a team playerAbility to handle multiple projects and tasks.

PREFERRED QUALIFICATIONS

VMware System Administration experience - 2+ years experience Rancher Kubernetes Engine Container Services experienceVMware NSX-T experiencevROPs, Log Insight, vRNI, vRIL experienceCompute Servers (e.g. Dell, Cisco, etc) experienceSAN Storage (e.g. Brocade, Cisco, Pure, Dell, etc) experienceNFS and S3 Object experienceNetworking experienceFirewall configuration management experienceLoad balancer configuration management experience

WORKING CONDITIONS

Office Environment'On Call' support, on a rotation basis

Job Code : ISY312

2024-43401
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-01-23 09:36 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Network Operations Zip Code: 80111

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.