About this role

Job Summary: The contactHR Regional Lead is responsible for managing the employee lifecycle, supporting inquiries related to HR policies, procedures, benefits, payroll, and time off. They serve as the front door to HR for employees, ensuring global support is centralized to hub locations and tailored to regional needs.

Key Responsibilities:

·Lead a team comprising of Functional and Operations Leads and team members to provide guidance and support.

·Monitor and follow up on pending Workday actions to ensure timely completion, minimizing impact to downstream processes.

·Provide regular updates to senior management on trends and efforts the team is taking to reduce inquiry volume.

·Collaborate with HR partners to address complex employee issues and provide guidance on resolution.

·Lead or participate in HR projects and initiatives aimed at improving HR operations, employee experience and overall organizational effectiveness.

·Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds established targets.

·Represent contactHR in large forums and meetings, advocating for team’s needs and contributions to the organization’s success.

·Engage in stakeholder management, building and maintaining key relationships to ensure alignment and support for contactHR’s initiatives.

·Collaborate with global teams to ensure seamless HR service delivery and adherence to compliance standards.

Qualifications:

·Proven experience in HR operations, preferably in a leadership role.

·Strong understanding of HR systems, particularly Workday and ServiceNow.

·Ability to lead and motivate a team in a fast-paced environment.

·Analytical skills to monitor key risk indicators and process improvements.

·Proven track record of managing projects and delivering on schedule.

What We Offer:

·A dynamic role at the heart of HR operations.

·Opportunities for professional growth and development.

·A supportive and inclusive work environment.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.