Job Title:

Associate, Customer Success.

Job Description

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.Manage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and address specific objectionsDocument and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systemsCapture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, \"Voice of the Customer\"Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usageWork with teams and management to promote a positive customer experience

Requirements:

Prior experience working in a customer servicePrior success in achievement of personal and team sales quota/goalsExperience in high-volume callingExperience learning new technology and dataProcess orientation and ability to follow call scriptsProblem solving skillsExcellent knowledge of MS Office programsExperience working with Salesforce.com or similar CRMExperience or willingness to work from home

Location:

NIC Managua - Kakau

Language Requirements:

English, Spanish

Time Type:

Full time

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