Job Title:

Associate, Operations Support

Job Description

The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is responsible for communicating with outside partners, and vendors.

Essential Functions/Core Responsibilities  

Participate in the planning, development, implementation and support of operational activities.Provide Reports & Analysis to operations team aligned with business needs.Discover opportunities & Risks and suggest solutions. Working toward achieving targets with other teams by providing a comprehensive analysis and root cause analysis.Attending meetings\\Calls and prepare presentation when required, refer calls to appropriate person and take messages. Represent the company reporting team in front of clients.Respond to customer questions and requests, resolve complaints, and escalate issues as neededIdentify ways to streamline operational procedures between or within departmentsCoordinate rewards and recognitions and other employee engagement activities on the floor

    

Candidate Profile  

Bachelor's Degree in related field from a four-year college or university with at least two years of relevant experience preferredStrong communication skills in English , both written and verbalStrong attention to detailSense of professionalism and ability to develop relationshipsSelf-starter, sense of urgency, and works well under pressureAbility to multi-task, prioritize, and meet timelines on deliverable itemsProficient in Microsoft OfficeSelf-dependent with minimal technical & Knowledge guidance from the direct managerAbility to build relational Data modules & performance Dashboards is required in any of the following tools (Power BI, Tableau, Domo, etc..)Basic SQL Knowledge is preferred.

    

Career Framework Role  

Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others. 

    

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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