Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

POSITION SUMMARY:   

We are looking for an Associate to join our Product Operations team, supporting product development processes, systems, and calendars. As an Associate on our Product Operations team, you will serve as a key member of the team responsible for optimizing and enhancing our end-to-end product development, systems, and sourcing process. You will work collaboratively with cross- functional teams to streamline and enhance our product operations. This operational role will provide significant exposure to a wide range of the business and teams. This is a highly collaborative role that works closely with Merchandising, Design, Planning, Sourcing, Tech Design, Logistics, IT, Finance, Quality Assurance, Social Responsibility, Sustainability, and our Hong Kong team for J.Crew, J.Crew Factory, and Madewell. The role reports to the Director of Product Operations.

RESPONSIBILITIES:  

Be a key member in supporting cross-functional projects aimed at improving product operations, such as product development calendar optimization, new systems implementation and enhancements, vendor standards and policy management, and vendor onboarding process management.

Be a critical team member to support the Director of Product Operations with special projects.

Assist with identifying opportunities for process improvement and implementing best practices.

Assist with analysis and evaluation of existing processes, identification of bottlenecks, inefficiencies, and areas for improvement, and support development and implement of solutions to address them.

Drive a culture of continuous improvement within the cross- functional teams, supporting training, and guidance to team members on process improvement methodologies and tools.

Create and update internal and external facing process documentation and policies

Assist with key meetings content creation.

Facilitate meetings as needed.

Stay current with industry trends, technological advancements, and best practices in product operations, and support implement of relevant improvements to our processes.

SKILLS REQUIRED:

Bachelor's degree preferred or comparable job experience 3+ years of experience in an analytical, operational, or project management role, preferably within a Sourcing organization

Minimum of 2 years of experience working in the apparel industry

Excellent organizational, communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams and stakeholders

Experience with CLO 3D, PLM, and other Sourcing and Product Development systems

Strong strategic and analytical ability

Strong presentation skills

Problem-solver and solution-driven 

Demonstrate agility in switching from project to project with high ambiguity, and able to reprioritize deliverables as needed 

Excellent verbal and written ability; Adept at presenting information and storytelling

Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions

Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.

Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.