You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About Network & Acquiring Solutions 

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs. 

 

About the Role 

This newly created role of PMO Associate/Analyst, Enterprise Payments Program Management is an exciting opportunity to drive a large scale, enterprise-wide program to redesign our payment execution operating model and accelerate the development of our enterprise payment services. The incumbent will be an integral member of the Enterprise Payments program office, helping to drive the day-to-day management, tracking, and reporting of the program, as well as the overall success of the Enterprise Payments Center of Excellence (COE). They will report into the Director, Enterprise Payments Program Management. 

 

Key Responsibilities 

Support the project and program manager in the preparation of materials. Arrange workstream update meetings Identify challenges and proactively seek to resolve or escalate risk and issues in a timely and well-articulated manner to the projects by engaging relevant stakeholders and PMs Produce accurate and insightful project update materials and artifacts, tailoring to various forums and committees Liaise with Project Leads and Stakeholders to understand/cascade guidance and requirements, ensuring adherence to PMO standards Manage and maintain Project Plan standards Provide regular quality checks of Milestones, Deliverables, Tasks within Project Plans Review Change Request Forms and confirm required sign-offs Leverage Project Tracking tools and provide update/reports on an ad-hoc basis Lead in the collating and obtaining sign off for status reports for Large programs (10+ projects) Provide ad hoc data analysis. Work in collaboration with a global team on day-to-day tasks and strategic initiatives. 

 

Requirements/Qualifications 

Project management or PMO in large change programs within financial services. Excellent Microsoft Excel & PowerPoint skills Exceptional attention to detail and highly organized Experience managing successful small business and technology change projects in Payments within Financial Services. (2 Years + experience) Experience of planning and controlling project/PMO delivery Strong stakeholder management - Ability to build working relationships with key business stakeholders and business SMEs. Lead the governance structure that drives clear ownership, decision making, and risk management. Lead updates of the program/projects you own across multiple stakeholders within the business. Work with cross-functional teams to ensure seamless integration of product development with other workstreams, including payments operations, legal, and marketing. Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators. A strong understanding of user experience and design principles to ensure the product meets market needs. A bachelor’s degree in Business, Marketing, Engineering, or related field. Proven experience in Program or Project Management  2 years+ working with Financial Services, ideally within in Fintech, Payment’s processor, or Credit Card environment as a Programme or Project Manager, or similar role   

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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