Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. **Position Summary** + Complete assigned audits – calls or PGs for Specialty Pharmacy and records in the appropriate database (i.e., Mattersight, Verint, ProNet, MSTeams). + Collects and analyzes data related to healthcare quality measures, patient outcomes, and key performance indicators, in order to ensure work area targets and objectives are being consistently met. + Contributes to the implementation and maintenance of quality assurance programs in compliance with regulatory requirements and industry standards. + Assists in the development and review of quality protocols, policies, and procedures, escalating any issues or concerns to management for review and resolution. + Compiles and maintains records of quality metrics, performance indicators, and improvement initiatives, also providing summarization reports to capsulize progress against key goals and targets. + Conducts basic audits and assessments to evaluate adherence to quality standards and identify areas for improvement. + Communicates quality goals, strategies, and progress internally through meetings, presentations, and regular updates. + Coordinates with cross-functional teams to develop and implement comprehensive quality improvement projects and programs. + Carries out quality improvement initiatives aimed at enhancing healthcare processes, patient safety, and clinical outcomes. + Assists in providing education and guidance to staff members on quality standards, regulatory requirements, and performance improvement methodologies. **Role is **Remote,** but must live within 75 miles of a Specialty Pharmacy to qualify** + Monroeville, PA + Orlando, FL + Tampa, FL + Raleigh, NC + Fairfield, NJ + Troy, MI **Required Qualifications** + 1+ years of SPRx + 2+ years of Data interpretation and analysis experience **Preferred Qualifications** + Basic awareness of problem solving and decision making skills + Microsoft Excel, Word, PowerPoint + Program application such as Mattersight and ProNet **Education** + High School Diploma or Equivalent experience **Pay Range** The typical pay range for this role is: $21.10 - $36.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 01/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.