When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate Scrum Master is a servant leader who coaches and mentors IT development teams to self-organize, self-manage, and deliver value via effective Lean-Agile practices in the Scaled Agile Framework. This role supports and enforces Scrum and quality processes, assists the team in coordinating with other teams on the Agile Release Train (ART), and effectively tracks and communicates status while influencing team progress. 

What You'll Do

Provide basic Scrum Master support to the Scrum Master organization while preparing to take on full Scrum Master duties for designated team(s).

Work with 1 to 2 agile teams with a team complexity level of low to medium 

Helps agile teams embrace SAFe Core Values, adopt and apply SAFe Principles, and implement SAFe practices.

Coach teams on agile methodologies and processes.

Lead standard SCRUM ceremonies (Team Sync, Retrospectives, Sprint Planning, etc).

Address impediments to keep the team focused on achieving their objectives.

Assist the team in managing interpersonal and cross-team conflicts, adapting to changing circumstances, and identifying opportunities for growth.

Use established team metrics, dashboards, and analytical reports to drive improvement and team behaviors.

Understand impacts that may adversely affect the successful delivery of the business objectives.

Facilitate preparation and readiness for ART events.

Obtain/maintain Scaled Agile certification and continually references the framework to define and adopt effective and appropriate processes.

Promote and reinforce Sallie Mae's implementation of SAFe, with particular attention to compliance requirements.

Collaborates with Team Members, Product Owners, Product Managers, and stakeholders across all levels of the organization.

Participate and contribute to Communities of Practice, SoS, and other enterprise initiatives that share and advance practical knowledge.

Coordinate with other teams (e.g. System Team, User Experience, Architecture) and maintains open communication to and from the team.

Prepare and share meaningful and appropriate information to outside groups, including senior management.

Proactively identify and manage cross-team dependencies, risks, and impediments; effectively communicates with impacted parties and escalates immediately if objectives are not being met.

Protect the team and builds trust with stakeholders.
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The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum education, skills and experience required.

Prior experience in a Scrum Master role.

Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines.

Detail-oriented mindset with excellent documentation and reporting abilities.

Proficiency in Microsoft Office Suite and Azure DevOps.

BS in a technical field or equivalent work experience.

2+ years’ experience in an Information Technology role.

1+ years’ experience on an Agile team, or in a project management or similar role within an agile organization.

Hold SAFe Scrum Master certification or obtain within first 6 months of hiring.

Demonstrate high level understanding of the Scaled Agile Framework.

Preferred education, skills, and experience.

Bachelor's degree in computer science, information technology, or a related field.

1-2 years of experience in technology project coordination or support role is preferred.

SAFe Scrum Master Certification

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

 

Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Competitive base salaries 

Bonus incentives 

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term/long-term disability and basic life insurance  

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.