**Job Title: Support Office Associate - Behavioral Health Practice** **Location:** Remote: New Jersey, Pennsylvania, North Carolina, Colorado, Tennessee, Arizona **About BAYADA:** At BAYADA, we are committed to providing compassionate, high-quality care to our clients. Our Behavioral Health Practice is dedicated to supporting individuals and families through comprehensive and personalized care plans. We believe in fostering a supportive and collaborative environment for our employees, ensuring they have the resources and support needed to excel in their roles. **Position Summary:** We are seeking a dedicated and detail-oriented Support Office Associate to join our Behavioral Health Practice. This role is crucial in ensuring compliance with payer requirements, maintaining accurate policy and procedure documentation, monitoring compliance, and creating effective communications for our service offices. The ideal candidate will be a self-starter, organized, proactive, and passionate about supporting our mission to deliver exceptional care. **Key Responsibilities:** + **Payer Requirements:** Ensure all payer requirements are met by maintaining up-to-date knowledge of payer policies and procedures. Assist in the setup and management of payer information, including attachments and documentation needed for billing and compliance. + **Policy and Procedure Documentation:** Develop, update, and maintain comprehensive documentation of policies and procedures. Ensure all documents are accessible and communicated effectively to relevant stakeholders. + **Compliance Monitoring:** Regularly review and monitor compliance with internal and external regulations. Conduct audits and provide reports to ensure adherence to standards. + **Communication Creation:** Develop clear and concise communications for service offices. This includes creating memos, updates, and instructional materials to ensure all staff are informed and compliant with current practices. **Qualifications:** + Bachelor’s degree in a related field or equivalent experience. + Strong understanding of payer requirements and healthcare compliance. + Experience and understanding of Applied Behavior Analysis + Excellent organizational and documentation skills. + Proficiency in Microsoft Office Suite and other relevant software. + Strong communication skills, both written and verbal. + Ability to work independently and as part of a team. + Detail-oriented with a commitment to accuracy and quality. + Self-starter with the ability to take initiative and drive projects to completion. **Why BAYADA?** + **Commitment to Excellence:** We are dedicated to providing the highest quality care and support to our clients and employees. + **Supportive Environment:** We foster a collaborative and supportive work environment where every team member is valued. + **Professional Growth:** We offer opportunities for professional development and career advancement. + **Heartfelt Mission:** Join a team that is passionate about making a difference in the lives of others. Highlights: + **Remote position.** + BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program. **Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 5 countries and growing!!!** \#JoinBAYADA-RX \#LIRX **As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.** BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.