Hiring for October 2024!
We are seeking a Community Associate Account Executive to join our Sales organization! In this role you will contact Retail Industry leads generated by an internal sales group to maximize the opportunity of our retailer partner programs while providing real-time updates as part of an account team by leading and driving new potential sales, cross-selling, and up-selling opportunities.
Location:
This is a hybrid role based in our Minneapolis office.
Key Responsibilities:
· Execute on retailer-directed leads; efficiently investigate each Supplier’s current environment while prescribing the best solution to meet their needs
· As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the “why”, timelines and requirements tailored to each partner
· Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target dates
· Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed
· Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small – enterprise level businesses)
· Adopt and apply any new Community program strategy
· Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management
· Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications
· Complete all outreaches (calls and emails) within expected timelines in accordance with the program dates and team SLA’s
· Document all activity including key findings, progress, insights, and pipeline velocity in Salesforce.com
Minimum Requirements
· Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of relevant experience in Sales (outside sales, inside sales, retail sales, telemarketing)
· Excellent communication, interpersonal and customer engagement skills
· Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise
· Process focused with a close and meticulous attention to detail
· Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations
Preferred Experience
· 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred
· Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com
Why join SPS Commerce?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.
At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
*EEO including disability/ veteran*
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
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