HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place To Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.
Position Overview:
The Associate Account Manager reports to the Director Account Management and is responsible for supporting key functions within the Account Management department. This role is the face of HomeServe to clients and is responsible for managing many aspects of the client relationship. This role is also responsible for ensuring creative materials sent to the client capture their culture and message. Being successful in the role requires a strong ability to build personal relationships with partners. This high-impact position works closely with key internal and external stakeholders in order to maintain high standards with partner reporting, ensures all marketing review timelines are met by the partners and customer satisfaction issues are addressed and resolved in a timely manner.
Responsibilities:
Manage strategic client relationships focused on developing new businesses within the partnership. Subject matter expert for assigned partner relationships, knowing key performance metrics and creative preferences. Monthly Reporting: Create, assemble and make recommendations on partner trends. Review and assemble marketing take up reporting and highlight any key performance trends. Create, assemble, and make formal and informal presentations regarding partner performance, new services, products, channels, territories and overall state of the business. Work cross-functionally to assist Sr Manager in implementing keys components of any partner project such as price increases or new product implementations. Investigate and resolve partner escalated consumer issues and complaints. Review proposed marketing creatives and suggest changes based on specific client feedback and requests. Negotiate creative and proposal changes with the partner while offering solutions. Ad hoc reports and duties as assigned.Essential Job Function
% of Time on Function
Reporting
20%
Creative approvals
25%
Support on presentations
20%
Day to day account relationships:
- management of customer escalation
- Meeting notes and action items
35%
Total
100%
Job Requirements:
Bachelor’s degree. Preferably in direct marketing or business. A minimum of 1-2 years of work experience, preferably in account management/client relations in marketing, advertising or consulting. Strong interpersonal, communication, and presentation skills. Ability to manage multiple, competing priorities. Computer literate; intermediate Word, Excel and PowerPoint skills. Able to travel up to 10% consistently throughout the year. Excellent organizational, planning and project management skills. Able to work in a fast-paced, dynamic, and growth-oriented organization. Excellent written and verbal communications skills.In return, we offer:
Competitive compensation Career development and advancement opportunities Casual attire throughout the week Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.
HomeServe USA is an equal opportunity employer.