Job Description:

The Role

The Cost Basis, Associate Analyst support client inquiries and maintain client cost information for purposes of providing accurate cost basis and gain/loss information on our tax statements and client channels. Our Associate Analysts provide cost basis research, lot cost updates, and explanation of cost basis calculations to institutional and retail clients by processing service requests and providing subject matter expertise over the telephone.  The Associate Analyst is expected to become a subject matter expert and help with updates of policies and procedures. We also look for ways to improve the client experience, reduce client effort, and drive efficiency.

Understanding IRS cost basis/regulations and the ability to communicate them to clients Ability to provide excellent service while answering involved cost basis and tax inquiries Ability to analyze complex positions activity and perform cost basis adjustments using spreadsheets and manual calculations Join peer groups to help advance department initiatives Effective communication when resolving issues and providing exceptional customer service An understanding of the unique needs of each business group supported by the organization

The Expertise and Skills You Bring

Bachelor’s Degree or equivalent work experience 3+ years of proven experience working in financial services industry preferred 1+ years of inbound call center experience Prior cost basis reporting experience and processing in a high-volume seasonal tax environment preferred Strong analytical skills Strong customer service skills Please note that this role can be filled as a grade 2 or grade based on candidate experience and business needs,

The Team

The Cost Basis Service team receives phone calls and processes service requests to support the tracking of tax and cost basis information, which is necessary to accurately report information on IRS form 1099 for retail, institutional, and correspondent customers. The goal of the team is to ensure accurate tax reporting while improving scalability to support a growing customer population while providing the best customer experience in the industry.

The base salary range for this position is $47,000-$74,000 per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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