About the RoleThe Associate Analyst is an expert on Order Management and Production systems and processes, and plays a key role in interfacing with both internal and external business partners to ensure effective communication and efficient operations through the entire assortment lifecycle, from order placement through product delivery. The team employs solid business skills and acuity in order to plan, prioritize and execute tasks and responsibilities which support and impact processes and partners across the B2B and International Commerce organization. The Associate Analyst will apply their strong understanding of Gap Inc.’s product pipelines and business priorities to organize team resources, identify and resolve issues and support business objectives. This role regularly collaborates closely with functionally and geographically diverse teams including Merchandising, Logistics, Sourcing, Finance, IT, external partners and partner support teams across the globe. The Associate Analyst continually drives the business forward through demonstration of Gap Inc.’s Words To Live By, the foundation of our workplace culture.What You'll DoProvide Order Management support for all seasonal booking events by providing system support, responding to partner inquiries, uploading partner files as needed, running and providing reports, monitoring order progress and signing off on orders upon final submission. Partner directly with Sourcing teams as needed regarding booking details and accommodation of final buysSupport PO creation for all final buy units by seeding POs, supporting manual PO creation process and managing US PO Uploader Tool as appropriateResponsible for in-season change management, including updating POs, SAM and End to End tools as needed to reflect changes based on change memo requests, chase and cancellation requests, booking reconciliations, and Priority Air FlipsProvide fabric projections to sourcing teams as needed to secure fabric prior to booking.  Partner with sourcing and merchandising teams throughout process to realize changes and negotiate/reconcile upon booking of unitsCreate and provide seasonal Order Confirmation reports to partners using provided verbiage according to established deadlines.  Ensure reports are validated appropriately prior to sending and support team in completing validationsAct as OM contact for assigned partners; respond to inquiries, provide support and build an effective business relationship; ensure customer setup details are accurate in system and keep partner contact list currentMaintain ownership of designated categories, building relationships and maintaining effective communication channels with category owners across teamsSetup partner system access in SAM and provide credentials; reset password and security answers when requested by users; request user reporting access for NOVAResolve ETL Reject variances by researching and making required changes to clear errors; resolve HAWB Bills in Error as neededReview and action delivery delay and unit quantity changes requested by Sourcing teams in SMEESupport internal and external teams with needs and inquiries related to price tickets, product trim, product classificationFacilitate and/or actively attend meetings as needed to ensure current knowledge and awareness of business needs and goals, and facilitate cross functional collaborationCommunicate regularly with cross functional teams through email to resolve order and PO issuesCreate and periodically review business process documentation to ensure accuracy and relevanceAssist with ad hoc projects and initiatives as identified as needed for system or process changes and enhancementsSeasonally setup assortments in PLM Centric by copying over all BOMs and maintaining costing in Tradestone/Bamboo RoseWho You AreDetail oriented, flexible, organized and able to appropriately prioritize and multi-task based on business and resource needsExceptional approach to customer service with demonstrated success in varied and diverse circumstances, environments and audiencesUse innovative problem-solving skills and relevant experience to address a broad range of issues and recommend solutionsAble to consistently work toward critical deadlines while maintaining process integrity and accuracyEffective communication in both spoken and written mediums; able to interact confidently with business partners at different levels of responsibility within the organizationStrong technical aptitude and ability to learn new systems and processes quicklyIntermediate Excel