The Associate Business Systems Analyst assists in analyzing requirements and requests of the business, operations, and other uses of IT services; Serves as the contact for the business divisions and technology solution providers for all aspects of solution identification. The Associate BSA supports projects of low to moderate complexity and performs day-to-day functions to support business operations.

What will be my duties and responsibilities in this job?

Technical Expertise and Production Support 

Provide production assistance on the applications we support.

Research, report, and implement simple system fixes.

Testing, Debugging, Test Management and Quality Assurance

Provide routine system support following established guidelines and procedures.

Perform troubleshooting with limited direction.

Determine testing requirements for small scale projects.

Design/Draft test plans and conduct unit/acceptance testing for small scale projects.

Provide timely resolution for testing issues.

Identify flaws, errors, and issues with application functionality, flow and/or program changes.

Research, document, report, and communicate any defects with functionality, flow and/or program changes. 

Produce agreed upon deliverables on time, within targeted estimates and without error.

Timely retesting and documentation of the corrections made for defects.

Analysis / Solution Generation

Report system problems/testing defects to management and recommend appropriate course of action to remedy.

Research, report and implement fixes or workarounds for low complexity problems.  

Recommend temporary solutions.

Participate in analysis of issues resolution options for Core systems.

Ability to identify priority issues and determine which issues can be handled within the authority of an analyst and being able to discern those issues requiring direction from a higher authority.

Document existing and new business workflows.

Display basic knowledge of fundamental project process re-engineering approaches and techniques.

What are the requirements needed for this position?

2+ years of professional experience as a BSA, Operational Analyst, Process Analyst or similar role.

Able to learn logical program language, such as SQL, procedures, etc.

Experience with standard Microsoft Office tools (Word, Excel, Project, Visio)

Requires excellent oral and written communication skills to effectively perform system support duties.

Knowledge of the insurance industry a plus.

Business Systems Analyst Certification a plus

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Pay Range

$54,900.00 - $92,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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