BASIC QUALIFICATIONS:

2-4 years professional / analytical experience. Experience working in both Agile Scrum and Kanban environments Ability to analyze, triage, manage major incidents and the recovery process Broad experience and understanding of the Loss Draft process and the products/services involved. Intermediate to advanced Microsoft Office (Word, Excel, PowerPoint, Visio) skills. Experience working with both IT development and Operations to solution both system enhancement requests and production issues. Experience documenting new processes and proven ability to identify roadblocks, quality risks and overall system impacts.

TECHNICAL EXPERTISE AND PRODUCTION SUPPORT

Provide production assistance for the DTE application Research and report on simple system fixes. Enter routine user-maintained table changes. Monitor system workflow

DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE

Provide routine system support following established guidelines and procedures. Perform troubleshooting with limited direction. Determine testing requirements for small scale projects. Provide timely resolution for testing issues. Research and identify flaws, errors, and issues with application functionality, flow and/or program changes. Produce agreed upon deliverables on time, within targeted estimates

 PROJECT MANAGEMENT

Participate as a project team member. Identify project risks and issues. Schedule/Prioritize project tasks as assigned. Display basic knowledge of project management principles. Handles multiple tasks and projects concurrently.

 ANALYSIS/SOLUTION GENERATION:

Reports system problems/testing defects to management and recommend appropriate course of action to remedy. Research, report and implement fixes, temporary solutions, workarounds for low complexity problems. Ability to identify priority issues and prioritize work accordingly. 

PROCESS ENGINEERING:

Analyze existing processes of low complexity for adaptive or corrective changes Document existing and new business workflows. Display basic knowledge of fundamental project process re-engineering approaches and techniques.

 REQUIREMENTS DEFINITION:

Analyze requirements for simple new processes. Assist in gathering and defining business requirements for simple to moderately complex projects. Participate in analysis of business requirements. Participate in documentation of system requirements. Participate in meetings with clients and internal users.

 CUSTOMER LIAISON, RELATIONSHIP BUILDING, AND COMMUNICATIONS:

Build relationships with business partners at peer level. Provide customer training on system enhancements. Communicate effectively to both IT development and scrum team as well as to Operations Structure and compose written work products independently.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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