Associate Client Care Advisor interact with customers on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help customers through complex issues. Technicians manage their progress toward results and documents customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center. Essential Duties & Responsibilities + Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. + · Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases. + Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction. + Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained. + Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments. + Proactively pursues projects within the Support team to enhance our business and customer service levels. + Demonstrates initiative to constantly increase knowledge and skills in products they are assigned. + Constantly and proactively improves customer service skills. + All other duties as assigned. Education and Education + Bachelor’s degreeor equivalent work experience in customer service + Some previous experience in a customer service environment or Fresher. + Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred. + Excellent English proficiency in verbal and written communications + Accent neutral Skills, Knowledge, and Abilities + Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills. + Excellent customer service skills. + Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision. Technology Requirements + 100 Mbps internet service if working from home Work Environment/Physical Demands + While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day + This role requires that one can sit and regularly type on a key board the majority of their work day + This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/ or mobile devices + The role necessitates the ability to listen and speak clearly to customers and other associates + The work environment is an open room with other associates and noise from others will be part of the regular work day At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.