Works directly with our business partners (Service, Implementation, Call Center, Compliance, and Field Support team) to integrate our Wisely Debit Card with Clients. Collaborate with stakeholders to resolve problems quickly and provide daily support to client and card holder problems.  Handles complex configuration changes, including documentation, set-up, testing, and promotion to production for several client and back-office processes.  Resolves escalations and production issues by researching the root cause of the issue and fixing the issue or working with appropriate resource to fix the issue.  Collaborates closely with cross-functional stakeholders (Client Services, Implementation, Trust Accounting, Compliance, and Legal) to ensure they have required data elements to perform function. [YR: Nikole/Magali provide reports] Participates in system set-up, testing, and production (data management) for various card programs. Detects and identifies enhancements and improvements that increase the quality and efficiency of data processing. Resolves client issues related to back-office functions and new business requirements. Ability to analyze data and reports using standard tools such as MS Excel.  Maintain/updates functional documentation to support reporting and client procedures. 

 

Strong client relationship and interpersonal skill Ability to troubleshoot and resolve customer complaints using pre-define solutions  Demonstrated the ability to learn and apply basic concepts in new situations  Organization skills including the ability to multi-task, set priorities, follow up in a timely manner  Ability to collaborate and work in a team environment as well as work independently and make sound decisions 

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