**POSITION** **SUMMARY** The Associate Collections Representative will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use their critical thinking skills to resolve everyday collections problems. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: + Utilize problem solving and critical thinking skills to determine root cause of aging invoices + Leverage systems functionality and established processes to resolve aging invoices + Work within established procedures and adheres to quality guidelines + Escalate complex issues to senior team members and/or leadership + Support ideas for process improvement + Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service + Continue to develop skills and build upon knowledge of collections process + Other duties or responsibilities as assigned according to the team and/or country specific requirements **QUALIFICATIONS** Required: + High School Diploma or GED + Site Specific: Bilingual requirement Preferred: + Minimum 1 year of collections, cash applications, credit, accounts payable, or related finance experience + Proficient in Microsoft Office Suite of programs + Effective and flexible communication skills + Strong customer service and interpersonal skills + Critical thinking skills + Ability to work in fast-paced, professional environment + Values a diverse and inclusive work environment CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability. **Benefits** We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .