POSITION SUMMARY 

The Associate Collections Representative will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use their critical thinking skills to resolve everyday collections problems. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Utilize problem solving and critical thinking skills to determine root cause of aging invoices 

Leverage systems functionality and established processes to resolve aging invoices 

Work within established procedures and adheres to quality guidelines 

Escalate complex issues to senior team members and/or leadership 

Support ideas for process improvement 

Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service 

Continue to develop skills and build upon knowledge of collections process 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

High School Diploma or GED 

Site Specific: Bilingual requirement 

Preferred: 

Minimum 1 year of collections, cash applications, credit, accounts payable, or related finance experience 

Proficient in Microsoft Office Suite of programs 

Effective and flexible communication skills  

Strong customer service and interpersonal skills 

Critical thinking skills 

Ability to work in fast-paced, professional environment 

Values a diverse and inclusive work environment  

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.