About the Role: Grade Level (for internal use): 09 About the Role: The Team: You will be part of the Primary Accounts team based in LATAM region. The team is comprised of experienced Accounts Managers and professionals, for one of the segments of S&P Global in the Philippines. Responsibilities and Impact The Impact Critical to the success of Commodity Insights client retention initiatives, this position will develop and maintain positive relationship with the assigned Commodity Insights accounts to understand business need, drive service adoption and provide feedback on account health and user best practices. Responsibilities Proactive outreach to contact clients and discuss current services, client needs, complimenting products, and required service follow-up. Retention activities including mid-point and renewal touch points documented in SFDC. Managing incoming calls and e-mails for assigned accounts Set-up and provide training as needed in coordination with the Specialists and support team Contacts all newly added contract users to introduce them to the products. Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise Work across Commodity Insights organization, one of the divisions of S&P Global, to resolve any client issues in a timely manner. Document all client interactions in SFDC Completes other assignments as required and/or assigned. What We’re Looking For: A successful candidate for this role must have excellent interpersonal, written and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions. Ability to identify client problems through consultative questioning. Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint. Effective time and task management skills that will help you efficiently. Strong attention to detail Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred. Capability to work independently as well as part of a team. Strong problem-solving and analytical skills. Strong background in Sales, Business Development and Client Relations are preferred. Basic Required Qualifications: Bachelor’s degree on any field. Excellent oral and written communication skills in English & Spanish. Knowledge in Financial Services is preferred. Strong organizational skills and ability to prioritize. Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 306633 Posted On: 2024-09-02 Location: Mexico City, Mexico