Position Summary:

The Associate Communications Analyst is responsible for performing QC of patient digital communication preferences and data. The analyst will also manage, track and execute patient digital communications for all Patient Experience departments. The ideal candidate will be highly organized, detail-oriented, and have excellent communication and interpersonal skills.

Responsibilities:

Create, maintain, organize and update tracking of all digital communications Ability to develop a detailed project plan and maintain a project management system that tracks progress, identifies risks, and ensures that all stakeholders are informed. Prepare and distribute reports, presentations, and other documents regarding analyzed success metrics for digital communications Provide oversight for all digital communications campaigns and programs for the Patient Experience team Author and update standard operating procedures associated with the digital communications process Work with leadership to provide support and troubleshooting as needed. Establishes ongoing working and collaborative relationships with other departments, outside vendors and call centers that directly impact the overall patient experience. Continues to seek new and creative technologies and implements procedures that help identify and guide improvement opportunities. Facilitate cross-functional communication and collaboration

Qualifications:

Bachelor’s degree required Strong attention to detail Excellent written and verbal communication skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Suite Ability to multitask, prioritize, and manage time effectively. Ability to meet deadlines and handle multiple projects simultaneously Strong analytical, organizational, problem solving and team player skills Ability to troubleshoot and problem-solve effectively Strong cross-functional communication and interpersonal skills Maintains confidentiality of sensitive information This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire

 

 

 

 

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$29—$36 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page