Job summary

We are seeking a highly skilled Technical Consultant II with 10 to 14 years of experience in ServiceNow CSM FSM and Work Model Hybrid. The ideal candidate will be responsible for implementing and optimizing ServiceNow solutions to enhance customer service and field service management. This role requires a native English speaker with excellent communication skills.

Responsibilities

Lead the implementation of ServiceNow CSM and FSM modules to meet client requirements.Oversee the customization and configuration of ServiceNow applications to ensure optimal performance.Provide expert guidance on best practices for ServiceNow platform usage and maintenance.Collaborate with cross-functional teams to gather and analyze business requirements.Develop and maintain detailed project plans ensuring timely delivery of milestones.Conduct regular system audits and performance tuning to ensure system reliability.Create and maintain comprehensive documentation for all implemented solutions.Train and mentor junior team members on ServiceNow functionalities and best practices.Facilitate workshops and training sessions for clients to enhance their understanding of ServiceNow capabilities.Troubleshoot and resolve technical issues related to ServiceNow applications.Ensure compliance with industry standards and company policies in all ServiceNow implementations.Monitor and report on project progress addressing any risks or issues promptly.Engage with stakeholders to provide updates and gather feedback for continuous improvement.

Qualifications

Possess extensive experience in ServiceNow CSM and FSM modules.Demonstrate strong problem-solving skills and the ability to troubleshoot complex issues.Exhibit excellent communication skills both written and verbal in English.Show proficiency in creating detailed project plans and documentation.Have a proven track record of delivering projects on time and within budget.Display the ability to work collaboratively with cross-functional teams.Demonstrate expertise in conducting system audits and performance tuning.Have experience in training and mentoring junior team members.Show a strong understanding of industry standards and best practices.Possess the ability to facilitate workshops and training sessions effectively.Exhibit strong analytical skills to gather and analyze business requirements.Demonstrate the ability to engage with stakeholders and provide regular updates.Show a commitment to continuous improvement and staying updated with the latest ServiceNow developments.

Certifications Required

ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.