The Operations Control Management team (OCM) team plays a crucial role in ensuring operational excellence within Securities Services Operations (SSO) and Network Management (NM) by implementing proactive risk management controls and utilizing cutting-edge data tools for better decision-making. Data Quality, Data Visualization, Data Lineage, and Machine Learning are at the core of their operations, creating a best-in-class governance and control environment for the success of SSO & NM. It is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve.

As a Client Account Services (CAS) Control Manager on the Operations Control Management team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. You will assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities:

Partner with stakeholders, evaluate and perform an end-to-end analysis of the business’ risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks. Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies. Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units. Work closely with senior stake holders to drive the Operations strategy. 

Required Qualifications, Capabilities, and Skills:

Bachelor’s degree or equivalent experience required 3 or more years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance  Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged   Ability to apply Data Quality, Data Visualization, Data Lineage and Machine Learning to develop, implement and maintain a best-in-class governance and control environment  Able to analyze data in different ways and highlight the key messages from the data analysis including recommended actions Excellent written and verbal skills given the communication required with global stakeholders. Able to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams 

Preferred Qualifications, Capabilities, and Skills:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred Proficient in Intelligent automation tools like Tableau, Alteryx, UiPath preferred Familiarity with Billing and/or Client Account services processes will be preferred