CF Fresh, LLC, located in Southeastern, PA. a division of Giorgio Foods Inc., has an immediate opening for an Customer Service Representative who will be responsible for  taking and processing customer Mushroom orders.   

 

Responsibilities include:

 

Take orders from customers via phone/fax/email/third party internet systems such as Foodlink, Itradenetwork/EDI—making sure that all orders are in by the time we have designated.Quote pricing to customers through Sales Rep & VP of Sales approval on new items and update in Produce Pro computer systemIssue credit to customers for product rejected, returned (with approval), or shorted; as well as issue debit memos for over shipments.Enter all customer comments, rejections, returns, shortages and late arrivals into customer comment logHandle the different special requests from customers.Other duties as assigned by supervision/management.Keep weekly Ad Schedule updated with promotional items and pricingPrepare some weekly sales reports Maintain customer call sheets and master customer contact list Communicate any order changes or special requests to Packing, Shipping and TransportationBilling – submit invoices through third party internet systems such as Foodlink, Itradnetwork, and CoupaMaintain weekly and advanced PO  appointment sheets with customer PO’s for transportation to schedule delivery appointments

 

Qualifications and Skills:

Working knowledge of a computerized system including produce sales software programs such as Produce Pro or SAP.  Proficient in Microsoft Office including Excel and Word.Strong background in customer service and vendor relations required.Work effectively, efficiently with co-workers in a team environmentAbility to communicate effectively both verbally and in writing EnglishAbility to establish and maintain effective working relationships with co-workers, supervisors, and customers. Ability to independently resolve problems. Ability to prioritize multiple requests.Accuracy and fine attention to documentation detail is imperative.

CF Fresh, LLC offers excellent Pay, Healthcare Benefits, Paid Time Off and 401K.

 

CF Fresh, LLC,  is an equal employment opportunity employer. The company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The company also prohibits harassment of applicants and employees based on any of these protected categories.