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An Associate Delivery Consultant will work with cross-functional teams to own and manage customer accounts. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained from SME’s or documentation. Initially receives general instruction on work and new assignments.   Work is reviewed regularly during onboarding.  Responsible for creating and supporting deliverables for customers.  This includes preparing project specifications for file deliverables, working with contracts to ensure they are compliant and direct customer communications about the deliverables.  The ideal candidate will be a self-starter, energetic team player and can adapt to change in a fast past environment.Essential Key ResponsibilitiesOwn and manage customer accounts (range of complexity and exposure from Low to Medium), including recurring and Ad hoc requests.Analyze customer requirements.Establish and monitor project timelines.Prepare project specifications.Work with vendors to ensure projects are completed accurately and on time, driving customer satisfaction.QA final output.Ensure consistency and compliance of output in relation to customer contract.Provide consultative support to business partners and/or customers on custom solutions.Evaluate and recommend alternatives and options with outside in lens.Provide on-going support to Internal & external customers and business partners.Promote expanded knowledge of delivery processes.Determine feasibility of new opportunities.Research issues involving data quality or potential service failures.Support delivery transformation and specialized initiatives.Participate in specialty teams and/or transformation initiatives by taking lead roles in key initiatives.Education/Experience and CompetenciesBachelor’s degree and a minimum of two (2) up to five (5) years of related experience; or an advanced degree without experience; or equivalent work experience. Solid logical thinking, problem solving, high attention to detail, analytical and time management skills.Must be able to communicate (oral & written) complex order specifications and possess experience in establishing project schedules.Results-oriented individual, able to handle multiple and/or complex priorities in a fast-paced, dynamic environment Project management experience and proven quality assurance expertise a plus.  The ability to learn and retain a multitude of process instructions a must.Experience with data management and analytics a plus.Benefits We Offer· Generous paid time off in your first year, increasing with tenure.· Up to 16 weeks 100% paid parental leave after one year of employment.· Paid sick time to care for yourself or family members. · Education assistance and extensive training resources.· Do Good Program: Paid volunteer days & donation matching.  · Competitive 401k & Employee Stock Purchase Plan with company matching. · Health & wellness benefits, including discounted Wellhub membership rates.· Medical, dental & vision insurance for you, spouse/partner & dependents.· Learn more about our benefits: .

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