The new address of this position will be 1 Federal Street, Boston, MA 02110 in March 2025.

About the Organization:

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools.

The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.

TheDivision of Occupational Licensureis committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. TheDivision of Occupational Licensurevalues inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

Under the direction of the Deputy Commissioner, the Associate Deputy Commissioner of Technology, Analytics, and Digital Transformation (“ADC”) oversees theAgency’s technology modernization, digital transformation, and data analytics initiatives. This role leads the implementation and adoption of new technology, ensuring that business processes are streamlined and supported with digital solutions. The ADC designs roadmaps and sets strategy, provides the senior management team with appropriate data for decision making, and ensures that programmatic objectives are met, The ADC accomplishes these initiatives through a combination of strategic advising, project and personnel management, and data analysis.

Duties and Responsibilities:(these duties are a general summary and not all inclusive):

Lead Agency-wide technology and digital transformation initiatives: The ADC drives and supports the Agency’s modernization of technology tools and ensures staff proficiency with related technology skills. This role sets strategy and develops roadmaps. Reviews current application software and processes to help mitigate technical debt and streamline processes to be more efficient and effective. Evaluates technology trends and develops expertise in areas of emerging technologies in Application and Integration. Provides strategic direction, contract management and vendor oversight on a multi-million dollar Agency-wide digital transformation initiative. Supports vendor reviews, including vetting Application and Integration and SaaS vendors. Oversees the documentation of workflows, business process, and the creation of training materials across the Agency. Functions as a project manager to oversee and roll out new processes and software, while documenting and implementing business processes. Supports change management initiatives. Makes recommendations for hiring and assists in budgetary decisions related to projects and resource management. This also includes overseeing the Technical Training Manager and assisting in reviewing and deploying training to the Agency across all platforms and addressing technical issues affecting the whole Agency.Oversee Agency Performance Initiatives: Working closely with the Deputy Commissioner, the ADC directs and establishes priorities for the Agency, monitors project expenditures and develops long range plans and priorities for the Agency. This is done by supporting Agency-wide process review, operational process improvements, and project management of various Agency initiatives. This includes long term planning and priority setting for the Agency as well as assisting in hiring priorities based upon Agency initiatives. Conducts risk assessments of DOL programs and operations. Develops an Agency-wide performance plan and assists in devising metrics across all platforms to evaluate performance. Works with the Agency’s Technical Training Manager to develop and deliver consistent documentation and training for both Commonwealth-provided and DOL-specific technology tools. Oversees the creation of program management documentation, generated using standard methods and templates.Oversee Program Integrity Initiatives: Establishes and supports strong program management practices at the DOL. Oversees the creation of program management documentation including data collection methodology and templates. Conducts periodic audits and reviews of select Agency programs, boards, units, and operations to ensure operational efficiency and accurate data collection practices. Works closely with the Deputy Commissioner to identify, plan, and execute reviews and/or audits. Creates annual and quarterly review plans. Summarizes findings or reviews/audits in written form and also develops written recommendations for addressing and resolving identified issues. Serve as Liaison with EOED IT EOTSS: Serves as a secondary point of contact/liaison with EOED IT and EOTSS on Agency IT initiatives, programs, procurements, and needs. Ensures alignment with Commonwealth Digital Roadmap, and integration of standard approaches and tools. Leads IT accessibility initiatives. Manages IT contracts. Participates in cross-agency initiatives and capital planning. Serves as contract manager and in-house expert on all DOL software and database programs.Supervise technical staff, and / or Vendors: Provides direct supervision and support to the internal product owners of the Accela eLicensing program, System Automation’s MLO Application, and the Salesforce Platform-based IPS platform. Oversee the work of internal and contracted project managers, product owners, developers, business and data analysts. Drive and support the Agency’s modernization of technology tools and related skills development of its workforce.

​​​​​​​​​​​​​​​​​​​Preferred Knowledge, Skills, and Abilities:

At least 6 years of experience in the principles and practices of enterprise application management, management consulting, data analysis, financial analysis, stakeholder communications, project management, business administration, business management, and/or public administration experience and have the ability to set and meet goals with minimal supervision.Some knowledge of fiscal, human resources, and information technology policies and procedures of the Commonwealth is preferred.Experience in a public administration setting, preferably on the state level.Familiar with consumer protection rights, responsibilities and applicable laws and be generally fluent in licensing processes and protocols.Ability to interact effectively with personnel at all levels of the Agency, business leaders, legislators, and other government officials.Ability to set strategy, align and lead multi-disciplinary teams to establish high visibility goals.Demonstrated skills in areas of problem-solving, process improvement and strategic planning.Ability to write clearly, concisely, and efficiently and to produce a practical and easily understandable document.Ability to use data analysis and business intelligence to interpret trends to support organizational activity.Ability to give oral advice in a clear and understandable manner.Effective communication skills, including negotiation and public presentation experience.Demonstrated skills in Microsoft Office Suite and software programs necessary to support the Agency’s operations.Ability to supervise, motivate, train, and lead subordinates.Ability to problem solve, use deductive and inductive reasoning, and apply critical thinking skills to complex matters.

​​​​​​​All applicants should attach a cover letter and resume to their online submission for this position.

The new address of this position will be 1 Federal Street, Boston, MA 02110 in March 2025.

About the Organization:

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools.

The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.

TheDivision of Occupational Licensureis committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. TheDivision of Occupational Licensurevalues inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

Under the direction of the Deputy Commissioner, the Associate Deputy Commissioner of Technology, Analytics, and Digital Transformation (“ADC”) oversees theAgency’s technology modernization, digital transformation, and data analytics initiatives. This role leads the implementation and adoption of new technology, ensuring that business processes are streamlined and supported with digital solutions. The ADC designs roadmaps and sets strategy, provides the senior management team with appropriate data for decision making, and ensures that programmatic objectives are met, The ADC accomplishes these initiatives through a combination of strategic advising, project and personnel management, and data analysis.

Duties and Responsibilities:(these duties are a general summary and not all inclusive):

Lead Agency-wide technology and digital transformation initiatives: The ADC drives and supports the Agency’s modernization of technology tools and ensures staff proficiency with related technology skills. This role sets strategy and develops roadmaps. Reviews current application software and processes to help mitigate technical debt and streamline processes to be more efficient and effective. Evaluates technology trends and develops expertise in areas of emerging technologies in Application and Integration. Provides strategic direction, contract management and vendor oversight on a multi-million dollar Agency-wide digital transformation initiative. Supports vendor reviews, including vetting Application and Integration and SaaS vendors. Oversees the documentation of workflows, business process, and the creation of training materials across the Agency. Functions as a project manager to oversee and roll out new processes and software, while documenting and implementing business processes. Supports change management initiatives. Makes recommendations for hiring and assists in budgetary decisions related to projects and resource management. This also includes overseeing the Technical Training Manager and assisting in reviewing and deploying training to the Agency across all platforms and addressing technical issues affecting the whole Agency.Oversee Agency Performance Initiatives: Working closely with the Deputy Commissioner, the ADC directs and establishes priorities for the Agency, monitors project expenditures and develops long range plans and priorities for the Agency. This is done by supporting Agency-wide process review, operational process improvements, and project management of various Agency initiatives. This includes long term planning and priority setting for the Agency as well as assisting in hiring priorities based upon Agency initiatives. Conducts risk assessments of DOL programs and operations. Develops an Agency-wide performance plan and assists in devising metrics across all platforms to evaluate performance. Works with the Agency’s Technical Training Manager to develop and deliver consistent documentation and training for both Commonwealth-provided and DOL-specific technology tools. Oversees the creation of program management documentation, generated using standard methods and templates.Oversee Program Integrity Initiatives: Establishes and supports strong program management practices at the DOL. Oversees the creation of program management documentation including data collection methodology and templates. Conducts periodic audits and reviews of select Agency programs, boards, units, and operations to ensure operational efficiency and accurate data collection practices. Works closely with the Deputy Commissioner to identify, plan, and execute reviews and/or audits. Creates annual and quarterly review plans. Summarizes findings or reviews/audits in written form and also develops written recommendations for addressing and resolving identified issues. Serve as Liaison with EOED IT EOTSS: Serves as a secondary point of contact/liaison with EOED IT and EOTSS on Agency IT initiatives, programs, procurements, and needs. Ensures alignment with Commonwealth Digital Roadmap, and integration of standard approaches and tools. Leads IT accessibility initiatives. Manages IT contracts. Participates in cross-agency initiatives and capital planning. Serves as contract manager and in-house expert on all DOL software and database programs.Supervise technical staff, and / or Vendors: Provides direct supervision and support to the internal product owners of the Accela eLicensing program, System Automation’s MLO Application, and the Salesforce Platform-based IPS platform. Oversee the work of internal and contracted project managers, product owners, developers, business and data analysts. Drive and support the Agency’s modernization of technology tools and related skills development of its workforce.

​​​​​​​​​​​​​​​​​​​Preferred Knowledge, Skills, and Abilities:

At least 6 years of experience in the principles and practices of enterprise application management, management consulting, data analysis, financial analysis, stakeholder communications, project management, business administration, business management, and/or public administration experience and have the ability to set and meet goals with minimal supervision.Some knowledge of fiscal, human resources, and information technology policies and procedures of the Commonwealth is preferred.Experience in a public administration setting, preferably on the state level.Familiar with consumer protection rights, responsibilities and applicable laws and be generally fluent in licensing processes and protocols.Ability to interact effectively with personnel at all levels of the Agency, business leaders, legislators, and other government officials.Ability to set strategy, align and lead multi-disciplinary teams to establish high visibility goals.Demonstrated skills in areas of problem-solving, process improvement and strategic planning.Ability to write clearly, concisely, and efficiently and to produce a practical and easily understandable document.Ability to use data analysis and business intelligence to interpret trends to support organizational activity.Ability to give oral advice in a clear and understandable manner.Effective communication skills, including negotiation and public presentation experience.Demonstrated skills in Microsoft Office Suite and software programs necessary to support the Agency’s operations.Ability to supervise, motivate, train, and lead subordinates.Ability to problem solve, use deductive and inductive reasoning, and apply critical thinking skills to complex matters.

​​​​​​​All applicants should attach a cover letter and resume to their online submission for this position.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.