Are you innovative and passionate about the end-to-end product experience? Join our team!

As a Service Experience Product Manager within our innovative product team, you will help shape and deliver strategies to provide customer assistance when, where, and how they prefer. You will leverage your strategic, system-level thinking to collaborate with engineering teams in building and operating the features and services you define.

Job Responsibilities

Utilize strong data analysis skills to inform product strategy and roadmap, achieving desired results. Contribute to and execute a successful product roadmap. Lead the design and development of system capabilities that empower users and customers, aligning with business stakeholders, engineering teams, and cross-functional partners to meet business goals using technology. Communicate with development teams in technical detail, understand architectural implications, and make trade-offs in complexity, depth, or timelines. Evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to global business stakeholders. Identify opportunities for technical partnerships and adoption of emerging technologies. Partner with design and research teams to understand client needs, manage rapid prototyping, and deliver an exceptional client experience. Collaborate and align with various internal teams, including Legal, Compliance, Controls, Marketing, Go-to-Market, Support, and Sales. Manage across a matrixed organization with dependencies from partners and functions outside the organizational hierarchy and line of business. Serve as the key point of contact and advocate for digital product service enablement.

Required qualifications, capabilities, and skills

3+ years of experience in product management, building large-scale enterprise products/systems or products at scale. Proven problem-solving skills with the ability to address large, complex business issues, obtain consensus, and drive organizational transformation. Data-driven decision-making and quantitative analysis skills. Innovative, curious, and client-centric mindset. Experience moving technical or engineering programs and products from inception to delivery, with the ability to articulate impact. Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.

Preferred qualifications, capabilities, and skills

Experience in software firms, financial institutions, building products, and leading cross-functional launch initiatives. Excellent written and oral communication skills and strong relationship-building across the organization. Passion for innovation, working across boundaries to drive change, and helping others succeed. High degree of empathy towards end-users.