As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.

What this position contributes to Cardinal Health:

The Associate Director, Access and Patient Support (APS) is responsible for the tactical execution of operations of assigned program(s) for contracted client manufacturer(s). This individual will develop and maintain a high level of collaboration and integration with cross functional teams.

The Associate Director oversees revenue and budget accountability, organizational development, and possesses a deep understanding of healthcare reimbursement (managed care and specialty pharmacy operations). In addition to stewarding relationships with the pharmaceutical manufacturer client, the Associate Director will develop an internal employee centric culture, retaining and developing talent at all levels in the business.

Responsibilities:

Demonstrate advanced knowledge of the Patient Services HUB market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry

Coach, teach, mentor, and develop a staff; build relationships across the program to maintain and enhance employee engagement, retention and culture

Provide interpretive guidance regarding specialty market intelligence and proposed solutions to various stakeholders as to the impact of potential access/reimbursement issues, and competitive contracting information

Works closely with the Field Sales organization and providers to problem solve denials and delayed patient starts

Demonstrate a compelling vision to outside organizations that provides a competitive advantage

Valued by their customers as a consultative partner who understands and respects the Specialty business and environment

Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value

Maximize customer and patient satisfaction by aligning complex solutions and service to key client initiatives

Steward and foster relationships with client, building their confidence in our ability to deliver desired results

Partner with internal teams to ensure successful delivery of industry best customer service to patients, caregivers, and physician offices

Facilitate and lead meetings with the call center management team to ensure timely completion of client deliverables and SLA adherence

Spearhead projects to improve performance and reduce costs

Work with the client, operations, and technology teams to develop industry leading HUB solutions and products

Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance

Collaborate with the Specialty Solutions business development team to identify and drive expansion opportunities globally; participate in and lead client interactions

Manage cross-functional, highly matrixed teams; communicate regularly with internal teams

Manage labor and non-labor budgets and expenses

Utilize broad and deep business knowledge to develop innovative practices, policies and procedures

Make decisions, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision

Qualifications:

6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred

Patient Hub Services experience is highly preferred

Bachelor's degree or equivalent experience in related field preferred, graduate degree strongly preferred

Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus

Prefer understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, Access/HUB vendor selection and management and specialty pharmacy

Previous personnel/team management, including managing managers, is required

Demonstrated leadership and communication skills for both in-office and remote staff; organized and self motivated

High attention to detail and ability to detect inconsistencies

Strong project management skills

Understanding of the healthcare reimbursement and managed care

Excellent planning, budget forecasting, and presentation skills

Ability to travel ~20% or as needed

What is expected of you and others at this level:

Provides leadership to managers and experienced professional staff; may also manage front line supervisors

Manages an organizational budget

Develops and implements policies and procedures to achieve organizational goals

Assists in the development of functional strategy

Decisions have an extended impact on work processes, outcomes, and customers

Interacts with internal and/or external leaders, including senior management

Persuades others into agreement in sensitive situations while maintaining positive relationships

Anticipated salary range: $132,700 - $204,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 12/06/2024 **if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.