We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Associate Director, Credit Card & Loyalty.

The Associate Director of Credit Card and Loyalty is responsible for the strategic development and execution of credit card and loyalty programs that drive customer acquisition, engagement, and retention. This role will lead a team focused on optimizing program benefits, customer experience, marketing campaigns, and financial performance. The ideal candidate is a data-driven leader with a proven track record in credit card and loyalty program management.    

This is a hybrid position that currently works four days per week on site in the Northbrook, Illinois headquarters officeThis role is an People leader position 

A day in the life as an Associate Director, Credit Card & Loyalty…

Execute the overall strategic vision for the company's credit card and loyalty programs to drive customer acquisition, engagement, and retentionContinuously monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement across all aspects of the credit card and loyalty programsLeverage data to make strategic recommendations and drive program enhancements, including:Promotional strategies (in-brand and out-of-brand) to maximize customer acquisition and engagementResource allocation and training for associates and issuer partnersTechnical enhancements and platform improvements to optimize program functionality and user experienceCustomer experience updates through all digital channels and in-storeDevelop comprehensive reporting and analytics to track program performance and inform strategic decision-makingIn partnership with Brand teams, develop and execute impactful marketing campaigns to acquire new credit card customers and loyalty program membersOversee the creation of compelling marketing materials and communications that drive customer engagement and conversionCollaborate with cross-functional teams (e.g., digital marketing, brand) to ensure alignment and maximize campaign effectiveness for both in-brand and out-of-brand spendingBuild and maintain strong relationships with key partners, including credit card issuers, payment networks, and loyalty technology providersCollaborate effectively with issuer partners to develop and manage program budgets, track financial performance, and generate regular reportsProvide strong leadership and direction to internal credit card and loyalty teams, as well as dedicated resources from the credit card issuerOversee day-to-day loyalty program execution and operations, including merchant program management

What you’ll bring to the table…  

Credit Card & Loyalty Expertise: Deep understanding of credit card and loyalty program economics, including various program models, reward structures, and engagement strategies. Knowledge of loyalty program best practices and emerging trendsData Fluency: Highly analytical with proven ability to interpret data, identify trends, and extract actionable insights to inform strategic recommendationsCommunication & Collaboration: Excellent communication, interpersonal, and presentation skills, enabling clear and persuasive communication with diverse audiences. Proven ability to collaborate effectively with cross-functional teams and external partnersStrategic Thinking & Problem Solving: Thinks strategically about the long-term vision for the programs, aligning them with business objectives. Skilled at analyzing problems, identifying solutions, and making sound, data-driven decisions in a fast-paced environmentLeadership & Project Management: Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines. Demonstrates strong leadership qualities and the ability to manage and develop teams

We’d love to hear from you if you have…  (Experience Required from JD)

Bachelor's degree in Marketing, Business Administration, or a related field7+ years of experience in credit card and/or loyalty program management, with a proven track record of developing and executing successful programs that drive customer acquisition, engagement, and retentionExperience using data analysis tools and techniques (e.g., SQL, Excel, data visualization tools) to extract insights and measure program effectivenessUnderstanding of financial metrics and key performance indicators (KPIs) relevant to credit card and loyalty programs, with experience managing budgets and tracking program profitability

Minimum Starting Rate: $100,000.00 Annually

Up to: $155,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.